Toku Contact Centre | Best Inbound and Outbound CCaaS in APAC

NEW! TOKU CONTACT CENTRE

Enhance Your Customer Experience with an Omnichannel Contact Centre

Create seamless customer interactions with calls, messages and OTT conversations all in one cloud-based contact centre platform. Deploy the ideal solution for agents and managers with powerful integrations that empower your teams to engage customers better than ever.
* Product designs are for illustrative purposes and are subject to change based on your unique requirements.
Toku Contact Centre
* Product designs are for illustrative purposes and are subject to change based on your unique requirements.

Trusted by leading organisations in APAC

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Built For
Your Business

Our consultancy approach means that with our guidance, you can build the perfect solution for your needs.

APAC Reliability -
Global Scalability

Get low latency, increased operational efficiency and faster go-to-market in APAC, and global reach with virtual numbers in 120+ countries.

Regional
Support 24/7

We offer consolidated support, so whether it’s your platform or your network you need help with, you only need to speak to our team.

Security
First

We’re very conscious of privacy and regulations, so when we build our solutions, we make sure that encryption and security are at the top of our minds.

Turn every conversation into a seamless experience

ADMIN VIEW

Manage your contact centre from one place

Manage your agents, configure your call flows, get real-time productivity reports, and monitor recorded and live calls from a centralised admin view.

See Your Call Centre
in Real-Time

Real-time and advanced reports to analyse agents’ productivity and call performance.

Centralised
Resources

Configure your call routing, distribution and agent status easily for improved resource management.

Monitoring
Made Easy

Whispering, eavesdropping and recording for improved agent development and customer experience.

Agent view

Empower agents with omnichannel communications

Interact with customers via calls, SMS, WhatsApp and other OTT and in-app channels, while documenting everything from a browser-based solution.

Boosted
Productivity

Remove the need to switch between platforms in order to speak with customers and have access to phone calls, SMS, Whatsapp, and multi-channel messages in one browser-based solution.

Localised
Calls

Choose your preferred caller ID for any given call to appear as a local caller and increase the answer rate.

All your tasks in
one place

Call, record, create notes, transfer calls to supervisors or create a post-call survey, and access individual performance reports in one place.

CRM Integration

Make calls with all your customer info at your fingertips

With our CRM integration agents can utilize the same call functionality as our agent view, embedded within Salesforce.

Automatic
Updates

Update customer details during your call and have them automatically synced with your CRM.

Workflow
Integration

Easily manage your workflow and calling schedule by joining call queues for your allocated campaigns.

Toku Functionality
in your CRM

Call, record, create notes, transfer calls to supervisors or create a post-call survey without leaving your CRM.

Communications API Enrichment

Empower agents with actionable insights

Our CCaaS solution can be enriched with any one of our communication APIs to bring together all your communications data on a single platform so agents have all the info they need to provide a seamless customer experience.

Toku Programmable
Voice

Create the ultimate voice experience by embedding voice calls on any digital platform and have call data sync with your call centre.

Toku Programmable
Messaging

Embed messaging capabilities across your digital presence and integrate it with your CCaaS so agents never miss a message.

straight quotes  Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support  straight quotes

foodpanda

Hossein Entekhabi

Senior Director, Central Operations (APAC) at foodpanda

Ready to scale with a contact centre built for your business?

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