TOKU CONTACT CENTRE
A Contact Centre built
for Operational Efficiency
Create seamless customer interactions with calls, messages and OTT conversations all in one cloud-based contact centre solution. Empower your agents and managers with powerful integrations that let you engage customers better than ever.
TRUSTED BY LEADING ORGANISATIONS IN APAC
A bespoke contact centre solution, built for Enterprises
Built For Your Business
APAC Reliability - Global Scalability
Manage your agents, configure your call flows, get real-time productivity reports, and monitor recorded and live calls from a centralised admin view.
Empower agents with
Interact with customers via calls, SMS, WhatsApp and other OTT and in-app channels, while documenting everything from a browser-based Contact Centre as a Service (CCaaS) solution.
Connect with customers
on their preferred channels
Connect with customers on multiple channels.
Enable agents to work from anywhere.
Seamless interactions for customers and agents.
Make and receive calls and enable a range of capabilities, including call recording, transfers and sentiment analysis.
Add our In-App Voice Calling within your app to create better CX, keep customers engaged.
Have your agents jump into conversations with customers on the global messaging platform without switching platforms, saving time, quickly increasing your international reach, and creating an alternative channel for customers looking for familiarity in their engagement with your team.
Customers prefer SMS for updates that need immediate attention. Create an easy was to send reminders, surveys, or marketing info to them on a universal channel for mobile users in 200+ countries.
Make sure important customer emails don’t go unanswered and have all your agents send/receive emails from a single source for superior customer service, better agent engagement and faster resolutions.
Connect with customers directly on your website to increase conversions, create immediate calls to action, and increase your agent engagement speed. Keep customers on your website, and with your team.
Multiple channels with
With our CRM integration, agents can utilise the same call functionality as our agent view embedded within Salesforce.
in your CRM
Supercharge your Contact Centre
Our contact centre platform can be enriched with our other communications solutions to enhance customer communications and provide a seamless customer experience.
Create an alternative to PSTN calls and have customers call your contact centre without leaving your app by adding inbound and outbound VoIP calls to your application with our voice SDK.
- Eliminate spam/spoof calls
- Increase app usage
- Keep customer info secure
Send, track, and manage all your sales, marketing or operational SMS campaigns at scale directly within your contact centre with our Campaign Manager.
- Send SMS messages at scale
- Create custom messages using tokens
- Bulk upload contacts and their info
Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support.
Toku is one of the few companies in the region with a contact center platform powered by their own telephony network. Its flexible and scalable Omnichannel Contact Center offers clients a complete and localized solution to enhance their customer engagement.