Toku Contact Centre | Best Inbound and Outbound CCaaS in APAC

Toku Contact Centre

Connect with your customers seamlessly, wherever they are

Be where your customers are at anytime from anywhere.
Inbound and outbound contact centre platform tailored to your complex needs.
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* Product designs are for illustrative purposes and are subject to change based on your unique requirements.
Toku-Contact-Centre​-2.png
* Product designs are for illustrative purposes and are subject to change based on your unique requirements.

Deliver a first-rate customer support experience

A solution tailored to your needs and gives you control on the features that you need for your company.

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Faster enquiry resolution

Connect customers with the right agents automatically with our complex call routing capabilities and powerful integrations.
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Data-driven performance enhancement

Improve agent performance and operational efficiency with real-time data and comprehensive reports.
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Customer service quality assurance

Monitor your agents in real-time, coach or help them through a call to ensure customer satisfaction.
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Hyperlocal support, globally

Connect with customers easily with the most robust connectivity in APAC and virtual numbers in 120+ countries.

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Increase Customer
Retention Through Fast
and Seamless Support

Your customers want to get their issues resolved
quickly. Through integrations with your CRM, ticketing
system and other tools, your agents can securely
access and log the necessary information, wherever
they are working from, to keep them satisfied.
Your customers want to get their issues resolved quickly. Through integrations with your CRM, ticketing system and other tools, your agents can securely access and log the necessary information, wherever they are working from, to keep them satisfied.

Enhance your contact
centre performance with
data-driven decisions

Monitor your agents’ and call centre performance
easily with real-time dashboards and insightful
reports, all available with the click of a button.
Conduct regular quality assurance checks with
access to call recordings in one system.
Monitor your agents’ and call centre performance easily with real-time dashboards and insightful reports, all available with the click of a button. Conduct regular quality assurance checks with access to call recordings in one system.

Power up your cloud contact centre for the ultimate customer experience

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Callback and
Forwarding

Improve customer waiting times by forwarding callers seamlessly to the next available agent or enabling callback features.

Interactive Voice Response (IVR)

Create a flexible and scalable IVR system to enable callers to self-serve or match them to the right recipient at any given time.

Post Call
Surveys

Obtain feedback on the contact centre experience through voice or SMS surveys for improvement.

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Live call
monitoring

Join active calls to observe your agents’ performance, coach them through a call, or support them through intervention easily.

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Real-time &
summary reports

Analyse how your contact centre is performing with insights on SLA performance, call metrics and recordings, agent sessions and more.

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Intuitive account management

Easily create, delete and manage user accounts across your entire organization as you scale your operations.

Need a bespoke Contact Centre Solution in APAC?

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Toku Contact Centre

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