A Contact Centre built
for Operational Efficiency

Create seamless customer interactions with calls, messages and OTT conversations all in one cloud-based contact centre solution. Empower your agents and managers with powerful integrations that let you engage customers better than ever.

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A bespoke contact centre solution, built for Enterprises

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Built For Your Business

Our consultancy approach means that with our guidance, you can build the perfect solution for your needs. 
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APAC Reliability - Global Scalability 

Get low latency, more operational efficiency and faster go-to-market in APAC, and global reach with virtual numbers in 120+ countries. 
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Support 24/7

We offer consolidated support, so whether it’s your platform or your network you need help with, you only need to speak to our team.
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Security First

We’re very conscious of privacy and regulations, so when we build our solutions, we make sure that encryption and security are at the top of our minds.
Contact Centre management doesn't get easier than this

Manage your agents, configure your call flows, get real-time productivity reports, and monitor recorded and live calls from a centralised admin view.

Schedule a demo today!


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See Your Call Centre in Real-Time
Real-time and advanced reports to analyse agents’ productivity and call performance.
Configure your call routing, distribution and agent status easily for improved resource management.
Made Easy
Whispering, eavesdropping and recording for improved agent development and CX.

Empower agents with
omnichannel communications

Interact with customers via calls, SMS, WhatsApp and other OTT and in-app channels, while documenting everything from a browser-based Contact Centre as a Service (CCaaS) solution.


Connect with customers
on their preferred channels

Connect with customers on multiple channels.

Connect with customers on multiple channels.

Enable agents to work from anywhere.

Enable agents to work from anywhere.

Seamless interactions for customers and agents.

Seamless interactions for customers and agents.

Enable Global Voice Calls

Make and receive calls and enable a range of capabilities, including call recording, transfers and sentiment analysis.

Add our In-App Voice Calling within your app to create better CX, keep customers engaged.

Learn more about the benefits of omnichannel.

Utilise WhatsApp

Have your agents jump into conversations with customers on the global messaging platform without switching platforms, saving time, quickly increasing your international reach, and creating an alternative channel for customers looking for familiarity in their engagement with your team.

Learn more about our platform.

Send and receive SMS

Customers prefer SMS for updates that need immediate attention. Create an easy was to send reminders, surveys, or marketing info to them on a universal channel for mobile users in 200+ countries. 

Learn more about the benefits of SMS communications.


Bring Email into your contact centre

Make sure important customer emails don’t go unanswered and have all your agents send/receive emails from a single source for superior customer service, better agent engagement and faster resolutions.

Schedule a demo today.

Engage with visitors via Webchat

Connect with customers directly on your website to increase conversions, create immediate calls to action, and increase your agent engagement speed. Keep customers on your website, and with your team.

Learn more about redefining your customer engagement.

Multiple channels with
multiple benefits

Make calls with all your customer info at your fingertips

With our CRM integration, agents can utilise the same call functionality as our agent view embedded within Salesforce.

Discover Toku for Salesforce.

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Update customer details during your call and have them automatically synced with your CRM.
Easily manage your workflow and calling schedule by quickly joining your call queues.
Toku Functionality
in your CRM
Call, record, create notes, transfer calls or create a post-call survey without leaving your CRM.

Supercharge your Contact Centre

Our contact centre platform can be enriched with our other communications solutions to enhance customer communications and provide a seamless customer experience.

In app voice

In-App Voice

Create an alternative to PSTN calls and have customers call your contact centre without leaving your app by adding inbound and outbound VoIP calls to your application with our voice SDK.

  • Eliminate spam/spoof calls
  • Increase app usage
  • Keep customer info secure
Campaign Manager

Campaign Manager

Send, track, and manage all your sales, marketing or operational SMS campaigns at scale directly within your contact centre with our Campaign Manager.


  • Send SMS messages at scale
  • Create custom messages using tokens
  • Bulk upload contacts and their info

Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support.

Hossein Entekhabi
Senior Director, Central Operations (APAC) at foodpanda

Toku is one of the few companies in the region with a contact center platform powered by their own telephony network. Its flexible and scalable Omnichannel Contact Center offers clients a complete and localized solution to enhance their customer engagement.

Krishna Baidya
Industry Analyst at Frost & Sullivan
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Ready for a CCaaS that scales with your growth plans?
Ready for a CCaaS that scales with your growth plans?

Ready for a CCaaS that scales with your growth plans?