-
Products
-
Contact Centre
Build a bespoke 360 customer experience view
-
Campaign Manager
Compose, configure, and launch bulk messaging campaigns
-
AI Solutions
AI solutions focused on APAC languages
CUSTOMER ENGAGEMENT-
Toku for Microsoft Teams
Softphone to ditch the deskphone
-
Toku for Zoom Phone
All-in-one business communications platform
BUSINESS TELEPHONY-
Programmable Voice
Embed voice calls in your product
-
In-App Voice Calling
Enable voice calling in your app
-
Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
-
Solutions
-
Government Solutions
Engage with citizens and staff at scale
-
Fintech
Build seamless digital experiences for your finance, banking, or investment platform
-
Sharing Economy
Boost your operational efficiency and communications
-
Insurance Services
Create a better experience for your agents and customers
-
Travel & Hospitality
Create an omnichannel hospitality experience
-
Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
CX Unlocked Podcast
Welcome to your definitive guide to navigating the complexities of customer experience (CX)! Here, we delve into the dynamic world of customer expectations and technological advancements with experts who’ve been at the forefront of CX innovation. Our guests share not just their insights and strategies, but also the real-world experiences that shaped them into industry leaders. Join us as we explore what it really takes to excel in customer experience.
PODCAST AVAILABLE ON
Unlock the Gateway to Seamless Customer Experiences
Join hosts Jonathan and Rosaline as they explore everything CX with expert guests in each episode.
Unlock innovative strategies, redefine standards, and transform your customer interactions.
Watch our podcast trailer now!
In this episode, Jonathan discusses what makes customer interactions truly frictionless with Bill Price, a world-renowned CX expert and co-author of ‘The Frictionless Organization.’
Dive into the heart of customer service innovation and discover how leading companies worldwide are revolutionising their approach to customer experience.
Tune in to transform your business strategy and embrace the frictionless phenomenon!
CX veteran and expert, Sidney Yuen, discusses the transformative power of empathy in customer interactions, sharing examples and insights on how it enhances business outcomes. He stresses the importance of an organisation-wide commitment to customer experience and challenges the norm of using traditional KPIs to measure success, advocating for a more holistic, empathetic approach that resonates on a personal level. This episode is a deep dive into embedding empathy into the core of customer service strategies, ensuring sustainable business success and meaningful customer relationships.