TOKU FOR INSURANCE

Build trust and loyalty in your insurance CX

Our policy is to make sure your voice and messaging interactions are seamless so that you can provide your customers and clients with the best possible customer experience, and raise the bar for policyholder satisfaction.

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A frictionless experience is the best insurance

Personalised policy experiences

Build more loyalty and trust by servicing your policies with a human touch. Embed voice and messaging into your customer interactions to foster deeper connections, and boost retention.

Ensure smooth communications

When it comes to insurance, a single bad experience can make or break a relationship. Ensure high-quality communications across a range of channels, so there’s no chance of a bad experience.

Integrate valuable client data

Make sure your communications data is all in one place to simplify the process of reporting and tracking your comms against important policyholder information.

Deeper, more engaging relationships with clients and policyholders

Insurance is a sensitive subject, the moment customers don’t feel they’re getting the best customer experience, they may look to change providers. Make sure you keep on top of what they expect from their interactions.

74 %

of millennials prefer contacting a company within the app to resolve an issue.*

58 %

of consumers are likely to utilise in-app calling for customer support.*

Want to learn more about how consumers want to engage with companies like yours?

*Read Toku's Singapore Consumer Engagement Report 2023.

Download here

TOKU CONTACT CENTRE

Seamlessly connect your agents and policyholders

When talking to your customers about their policy or claims, make sure you reduce the friction that already comes with customer service and ensure the best possible experience by allowing them the option to choose how they interact with your agents.

Enable an Omnichannel Experience

USER VERIFICATION

Simplify policyholder verification

Fraud is a huge issue in the insurance space. Turn a weakness into a strength by creating secure channels with voice & messaging verification capabilities that speed up the insurance experience, and create a secure environment for your customers.

Create Robust User Authentication

TOKU BUSINESS TELEPHONY

Unify your agents’ communications

Save money on your internal communications, improve your operational efficiency, and ensure your insurance agents can work smoothly when making calls on Microsoft Teams or Zoom Phone.

Here’s why insurance service providers work with Toku

Safe. Secure. Reliable

We are recognised by IMDA as a Tier 1 Aggregator and compliant with all IMDA requirements, including with respect to anti-spoofing protocols for protecting SMS.

Designed for Efficiency

Customise our innovative and flexible cloud communications solutions your way, and enjoy new operational efficiencies in your insurance customer experience.

Local 24/7 Expert Support

Experienced, responsive Singapore and APAC-based technical teams ready to provide 24/7 support and solve any issues or problems.

Compliant with PDPA and DSS

We know that compliance with regulatory standards like PDPA (Personal Data Protection Act) and DSS (Digital Service Standards) matters, so we take this requirement very seriously.

OUR OFFERING

Learn about our other products & solutions

Programmable Voice Embed voice calls in your product

Programmable Messaging Build the messaging experience you want

Campaign Manager Compose, configure, and launch bulk messaging campaigns

In-App Voice Calling Enable calling capabilities on your app

Deliver a premium insurance customer experience

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