Build trust and loyalty in your insurance CX

Our policy is to make sure your voice and messaging interactions are seamless so that you can provide your customers and clients with the best possible customer experience, and raise the bar for policyholder satisfaction.

Toku for Insurance hero

A frictionless experience is the best insurance

Group 1410131445

Personalised policy experiences

Build more loyalty and trust by servicing your policies with a human touch. Embed voice and messaging into your customer interactions to foster deeper connections, and boost retention.
Group 1000005057

Ensure smooth communications

When it comes to insurance, a single bad experience can make or break a relationship. Ensure high-quality communications across a range of channels, so there’s no chance of a bad experience.
Group 73288

Integrate valuable client data

Make sure your communications data is all in one place to simplify the process of reporting and tracking your comms against important policyholder information.

Deeper, more engaging relationships with clients and policyholders

Insurance is a sensitive subject, the moment customers don’t feel they’re getting the best customer experience, they may look to change providers. Make sure you keep on top of what they expect from their interactions.

74 %
of millennials prefer contacting a company within the app to resolve an issue.*
58 %
of consumers are likely to utilise in-app calling for customer support.*

Want to learn more about how consumers want to engage with companies like yours?

*Read Toku's Singapore Consumer Engagement Report 2023.
Seamlessly connect your agents and policyholders

When talking to your customers about their policy or claims, make sure you reduce the friction that already comes with customer service and ensure the best possible experience by allowing them the option to choose how they interact with your agents.

insurance - contact centre
Simplify policyholder verification

Fraud is a huge issue in the insurance space. Turn a weakness into a strength by creating secure channels with voice & messaging verification capabilities that speed up the insurance experience, and create a secure environment for your customers.

Frame 46377
Unify your agents’ communications

Save money on your internal communications, improve your operational efficiency, and ensure your insurance agents can work smoothly when making calls on Microsoft Teams or Zoom Phone.

Insurance - Business Telephony visual

Here’s why insurance service providers work with Toku

Here's why Insurance Service providers
Safe. Secure. Reliable

Safe. Secure. Reliable

We are recognised by IMDA as a Tier 1 Aggregator and compliant with all IMDA requirements, including with respect to anti-spoofing protocols for protecting SMS.
Designed for Efficiency

Designed for Efficiency

Customise our innovative and flexible cloud communications solutions your way, and enjoy new operational efficiencies in your insurance customer experience.
Local 24/7 Expert Support

Local 24/7 Expert Support

Experienced, responsive Singapore and APAC-based technical teams ready to provide 24/7 support and solve any issues or problems.
Compliant with PDPA and DSS

Compliant with PDPA and DSS

We know that compliance with regulatory standards like PDPA (Personal Data Protection Act) and DSS (Digital Service Standards) matters, so we take this requirement very seriously.

Learn about our other products & solutions

Deliver a premium insurance customer experience
Deliver a premium insurance customer experience

Deliver a premium insurance customer experience