LEARN ABOUT TOKU

Thomas is the founder and CEO of Toku. In 2006, he graduated from the Royal Military Academy of Belgium as an Infantry Officer. He spent several years in the field and participated in overseas missions for the United Nations and NATO. That experience shaped his bold and decisive leadership style and served him well whilst moving into the private sector. During this period, Thomas explored management consulting and created an online marketplace for students called NimbusFish in his spare time. His various consulting missions became focused on International Project and Change Management for Corporate IT Initiatives. This refinement led to his next business venture in 2012 when he founded Mundito, a boutique consulting firm. Within three years, Thomas decided that fast-growing Asia was the place-to-be in terms of business opportunities. He migrated to Singapore with the intent to pioneer digital business models for technology start-ups in the financial sector. Besides his in-house consultancy work, Thomas also worked on due diligence assignments for a Swiss family office. By mid-2016, Thomas was recruited by the Board of Directors of GlobalRoam to lead and re-structure the then 15-year-old Singaporean telecom operator. That chapter resulted in the eventual founding of Toku in 2018. Outside of work, Thomas enjoys swimming and long runs to unwind. He is also an avid reader, loves history, and is passionate about how technology and innovation are essential to the future of our society.

Christian is a seasoned professional with a passion for excellence and a proven track record of success across the Asia Pacific region. Since the inception of Toku, he has been an integral part of the team and played a crucial role in the company's growth and success. Before joining Toku, Christian held the positions of CFO at CtrlShift, Head of Shared Services/ Group Controller at Pacnet, Head of Finance at Yahoo! SEA among others where he demonstrated his exceptional technical, leadership and strategic thinking abilities. When he’s not refining the company’s financial strategy, Christian is a foodie at heart and enjoys trying out new cuisines. He is an advanced PADI diver. Christian holds degrees in Mathematics, Finance, Accounting, and Business Administration, and is also a Certified Practising Accountant (CPA).

Ethan Ruff serves as Toku’s Chief Legal Officer and is responsible for managing the company’s legal, regulatory, privacy and corporate governance matters. In this capacity, he seeks to ensure that the legal function acts as a strategic partner to the business, is data driven and technology enabled. Prior to joining Toku, Ethan spent 8 years in private practice in Singapore, developing deep experience leading cross-border corporate and M&A transactions before expanding his focus to include complex commercial work and advising in-house teams on legal department transformation projects. In his free time, Ethan enjoys playing basketball and catching up on the latest movies.

With more than 18 years of experience in technology and software, and extensive cloud expertise, Girish Dharmaraj has a stellar track record of developing highly innovative products and leading results-driven transformational change. He has served in product and engineering leadership roles at various organisations, leading the development of complex technology, such as Contact Centre and intelligent systems. At Toku, he is responsible for defining and executing the product roadmap, pricing our solutions, UI & UX, technical documentation, and customer experience centres. He is passionate about helping companies turn great ideas into viable products that customers adore and empowering people to connect and communicate with freedom and ease from their device of choice.

As Head of Carrier Services, Andrew Tan spearheads all initiatives related to provisioning of Voice and SMS connectivity. Importantly, this includes PSTN replacement in APAC, A2P SMS connectivity, direct voice terminations with Tier 1 voice providers, and reselling to new partners. Prior to joining Toku in 2018, Andrew worked for 22 years in Carrier Relations, including 10-15 years dealing with Wholesale Voice/Data. He likes to travel and savour local cuisine, but loves nothing more than good old barbecued stingray, prawns and chicken wings.

Jonathan Mondon is a recognised leader in customer experience, contact centre digital transformation, and enterprise cloud communications, with more than 15 years of international expertise. As Head of Enterprise at Toku, Asia-Pacific’s leading cloud communications provider, he drives innovation and large-scale transformation initiatives for enterprises across the region. Previously, Jonathan spent nearly a decade in senior leadership at Activeo APAC, a consulting and solutions firm specialising in customer engagement and contact centres, where he built and expanded the business in Singapore through organic growth and three strategic acquisitions. His career began in business development and evolved into sales and executive leadership, giving him deep expertise in contact centre technology, digital transformation, business strategy, and leadership. Over the past decade, he has advised major organisations on adopting AI, including LLMs and generative AI, to enhance productivity and transform customer experiences. Beyond his corporate role, Jonathan serves as Honorary Treasurer of the Contact Centre Association of Singapore (CCAS) since 2022, supporting the advancement of industry standards and best practices.

Nora leads the marketing functions across Toku Group, overseeing brand, product, digital, event marketing, and communications initiatives globally. A hands-on strategist and operator, she drives integrated go-to-market strategies that support the Group’s Enterprise, Technology, and Carrier Services business units. With over a decade of B2B marketing experience in cloud communications, telecommunications, and engineering, Nora combines creative brand storytelling with performance-driven execution to accelerate pipeline growth and strengthen brand equity. Nora’s passion for creativity spills beyond the workplace—when she's not at the gym, she's likely spending her free time colouring, writing, or animating videos that bring new worlds to life.

Monnan Miah is the Head of Global Services at Toku, a role he has held since 2022. With over 25 years of experience in the industry, Monnan is responsible for managing the compliance of services throughout the business and pushing the company's growth into new markets and countries. In addition, he supports the organization in further enhancing its existing portfolio in line with Toku's commitment to customer engagement. Recently, Monnan made the move to Asia, and loves exploring local culture, and all that the region has to offer. He is passionate about football and a dedicated AFC Wimbledon fan.

Olivier Van Buyten is SVP, Corporate Development and Chief of Staff at Toku, where he drives strategy execution, M&A and investor relations, and cross-functional change initiatives across the business. Olivier brings more than 12 years of experience in telecom, IT services, and consulting across Europe - with a focus on commercial turnarounds, operational restructuring and buy-and-build. Before joining Toku, he was MD of a private equity-backed technology platform at On IT, and served as Transformation Director at Dstny Group. Earlier in his career, he held corporate strategy and marketing leadership roles at Telenet, and began his career at Deloitte Consulting. Olivier holds two Master degrees from Vlerick Business School and Ghent University in Belgium, and speaks Dutch, English and French. Outside work, Olivier is an avid basketball fan, enjoys good coffee, and stays curious through travel, reading and discovering art.

Mae Ferolino serves as Toku’s Senior Vice President of Customer Experience, leading the company’s post sale experience across the Customer Success and Service Level Management functions. She is responsible for driving the customer experience strategy and building scalable post sale capabilities that support retention and growth. Mae brings over a decade of experience in Customer Experience, operations and technology, spanning startups, PropTech and cloud communications, with experience working with enterprise and government customers. At Toku, she partners closely with customers and internal teams to strengthen governance, improve service outcomes and translate customer insights into business action. Outside of work, Mae spends her time reading, writing, travelling and finding good places to eat with her favourite people.

Jasmine Goh is a technology and business leader with 16 years of experience in enterprise ICT, customer experience transformation and go-to-market strategy. She combines commercial acumen with a people-centric leadership approach, grounded in the belief that high performance and kindness can coexist, and that lasting success is built on trust, integrity and teamwork. Prior to joining Toku, Jasmine held leadership roles at NTT Data Singapore, where she led go-to-market strategies across multi-disciplinary domains and directed teams spanning, partner alliances, sales specialists, architects & offer management. Outside of work, she contributes to the education community through the School Advisory Council at Punggol Green Primary School, where she has served since 2018 and currently holds the role of Treasurer.

Beatriz Ruiperez is an operations leader with more than 15 years of experience helping technology companies scale across APAC, EMEA, North America and Latin America. She specialises in commercial operations, cross-functional delivery and automation, with a strong focus on improving how organisations operate and scale. Prior to Toku, she held senior operational leadership roles at technology companies in San Francisco and Singapore, where she scaled teams, launched new markets and led commercial operations supporting fast-paced growth and efficiency. At Toku, Beatriz leads Transformation and Business Operations, overseeing commercial operations and company-wide transformation initiatives. Her work spans commercial operations and workflow automation, with a focus on building the operational foundations to scale efficiently.

Lau Bee Leong is a technology and cybersecurity leader with more than 20 years of experience across IT infrastructure, cloud operations and information security. He has led regional teams across Southeast Asia, Australia and China, with deep expertise in building resilient infrastructure, strengthening cybersecurity controls, managing regulatory compliance and supporting business continuity across highly regulated industries. At Toku, Bee Leong leads infrastructure and cybersecurity, overseeing enterprise infrastructure, data centre operations, end-user computing and security strategy across the organisation. He has played a key role in designing secure and scalable cloud architectures, strengthening compliance and incident management, and driving infrastructure automation. Prior to Toku, he held senior technology and security roles across organisations including Taiger, IHiS, CPF Board and Aon Hewitt, where he led cybersecurity operations, identity and access management, cloud adoption and regional infrastructure programmes.

Sudhan Dhayalan is an engineering leader with more than 15 years in software and technology, and deep experience building and scaling distributed teams. As Head of Engineering at Toku, he leads the company's global engineering organisation across Asia and Europe, and owns the delivery model behind Toku's CCaaS platform, its conversational and voice AI — including the open-source Makimoto project — and the platform and reliability engineering that keeps the product running for customers across Asia-Pacific, the Middle East, Europe, and Latin America. Before Toku, Sudhan was Head of Product Engineering at a proptech company in Rotterdam, and earlier Head of Engineering at a B2B SaaS company in Kuala Lumpur, delivering for clients including PwC, Bank of Singapore, and DHL. He is passionate about turning groups of engineers into high-performing organisations that ship reliably at scale, and about making advanced AI practical and dependable for enterprise customers.

With close to two decades in software engineering and cloud communications, Romain Laurens leads Toku's global Solution Engineering team, supporting enterprise and government customers. He is responsible for turning complex customer requirements into working solutions, from technical design and proof of concept through to proposal, working closely with Toku's sales, product, and delivery teams. Before Toku, he built and led the global solution engineering function at Wavecell, later acquired by 8x8, and spent six years at Arkadin delivering cloud collaboration projects across the region. He holds an MSc in Computer Science from Oxford Brookes University. Outside work, Romain is an avid diver who has explored dive sites around the world.

Fikri leads product at Toku. He has spent his career on whichever technology was about to change how enterprises talk to their customers: VoIP, then WebRTC, then APIs, and now AI. He came to product from engineering, building real-time voice and video into banking applications, which is where he learned that enterprises rarely have a technology problem; they have an execution problem. At Bandwidth, formerly Voxbone, he built cloud speech analytics for contact centres and the compliance APIs behind it. He then spent five years at Bird, formerly MessageBird, building the AI platform behind both its contact centre and network operations products. Before Toku, he co-founded a community-driven AI platform.