How Your Enterprise Can Help Fight Call Fraud with Toku

If you are an enterprise that wants to improve customer experience by eliminating call fraud, here’s what you need to know.  Because different countries use different telecommunications technologies, it’s near impossible to have a consistent, cross-border solution that handles fraud. … Read More

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Why You Should Consolidate Your Contact Centre and Cloud Telephone System with the Same Provider

As a provider of enterprise cloud communications solutions in APAC, we’ve seen a growing need for cloud-based Contact Centre as a Service (CCaaS) solutions in the region.    More rapidly growing enterprises are looking to CCaaS solutions to help turn … Read More

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Introducing Bring Your Own Carrier for Freshworks Customers

Bring Your Own Carrier (BYOC) is the trend where businesses seek to explore cloud communications while keeping the telephony capabilities that they’ve been using all this while – like their existing numbers and carriers. The underlying reason why more businesses … Read More

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Toku Contact Centre: Turning Every Conversation Into a Seamless Experience

As a cloud communications provider that empowers businesses to build seamless customer experiences, building our own cloud contact centre was always something in the pipeline. As a rapidly growing section of the ‘as a service’ technology model, it was something … Read More

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How Toku Helps Fight Fraudulent Calls in APAC 

Telecommunication fraud – also known as “scam calls” or fraudulent calls – has become a huge problem for everyone. Consumers are getting numerous unwanted calls more frequently. In Singapore, victims in the country lost at least S$633.3 million to scams … Read More

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87% of Singapore Consumers Have Received Scam Calls – How Are They Handling Them?

Scams via phone calls or SMS continue to rise in Singapore with overall scam cases in the country spiking to over 23,000 cases in 2021. Despite some efforts from brands, there is still some work to do here. To get … Read More

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Turn Your CRM Into a Contact Centre with the Toku for Salesforce Integration

Customer Relationship Management (CRMs) and contact centre platforms are two commonly used systems in every business today. Salesforce is one of the most popular CRMs that helps business owners easily track all communications and nurture relationships with their leads and clients. It … Read More

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How to Minimise Customer Effort and Maximise Customer Experience

Many businesses aim to exceed expectations with little delights – like warm chocolate chip cookies waiting for you in the hotel room. However, research from Gartner shows that exceeding expectations, or delighting customers, has little impact on customer loyalty and actually … Read More

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How Real-time Call Centre Monitoring and Reporting Improves Performance 

Would you use a baby monitor that only alerted you that something was wrong one day later?  Exactly.  The same idea applies to modern high-performance call centres where knowing what happens in real-time and being able to act on the … Read More

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6 Must-Have Contact Centre Capabilities that Make Your Agents’ Lives Easier While Increasing Their Productivity 

You ordered a pizza two hours ago, and it’s nowhere in sight. So, you try calling customer service and what happens?   You are greeted by the sadly familiar (and annoyingly polite), ‘Thank you for your call! All our agents are … Read More

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