customer engagement transformation toku contact centre launch 2022

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Toku Transforms Customer Engagement for Enterprises with Contact Centre Launch 

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As one of the top cloud communications providers in APAC, we aim to reimagine the region’s customer engagement transformation story. Over the last few years, we have innovated new products for unified communications, Communications Platform as a Service (CPaaS), and … Read More

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toku consumer engagement report 2022

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Creating Seamless Customer Experiences: What Singapore Consumers Really Expect in an Interaction

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As we enter a post-pandemic environment, customers perceive more proactive service standards and personalised interactions as a given. To support this demand, organisations must evolve their communication channels. However, there is a significant gap in our understanding of what exactly … Read More

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How Your Enterprise Can Help Fight Call Fraud with Toku

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If you are an enterprise that wants to improve customer experience by eliminating call fraud, here’s what you need to know.  Because different countries use different telecommunications technologies, it’s near impossible to have a consistent, cross-border solution that handles fraud. … Read More

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cloud telephone system toku consolidating with contact centre

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Why You Should Consolidate Your Contact Centre and Cloud Telephone System with the Same Provider

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As a provider of enterprise cloud communications solutions in APAC, we’ve seen a growing need for cloud-based Contact Centre as a Service (CCaaS) solutions in the region.    More rapidly growing enterprises are looking to CCaaS solutions to help turn … Read More

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toku bring your own carrier freshworks

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Introducing Bring Your Own Carrier for Freshworks Customers

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Bring Your Own Carrier (BYOC) is the trend where businesses seek to explore cloud communications while keeping the telephony capabilities that they’ve been using all this while – like their existing numbers and carriers. The underlying reason why more businesses … Read More

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Toku Contact Centre: Turning Every Conversation Into a Seamless Experience

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As a cloud communications provider that empowers businesses to build seamless customer experiences, building our own cloud contact centre was always something in the pipeline. As a rapidly growing section of the ‘as a service’ technology model, it was something … Read More

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toku how to deal with scam calls 

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How Toku Helps Fight Fraudulent Calls in APAC 

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Telecommunication fraud – also known as “scam calls” or fraudulent calls – has become a huge problem for everyone. Consumers are getting numerous unwanted calls more frequently. In Singapore, victims in the country lost at least S$633.3 million to scams … Read More

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toku customer engagement research report 2022 scam calls singapore

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87% of Singapore Consumers Have Received Scam Calls – How Are They Handling Them?

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Scams via phone calls or SMS continue to rise in Singapore with overall scam cases in the country spiking to over 23,000 cases in 2021. Despite some efforts from brands, there is still some work to do here. To get … Read More

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Toku salesforce call centre integration

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Turn Your CRM Into a Contact Centre with the Toku for Salesforce Integration

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Customer Relationship Management (CRMs) and contact centre platforms are two commonly used systems in every business today. Salesforce is one of the most popular CRMs that helps business owners easily track all communications and nurture relationships with their leads and clients. It … Read More

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toku reduce customer effort

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How to Minimise Customer Effort and Maximise Customer Experience

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Many businesses aim to exceed expectations with little delights – like warm chocolate chip cookies waiting for you in the hotel room. However, research from Gartner shows that exceeding expectations, or delighting customers, has little impact on customer loyalty and actually … Read More

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