5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More

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7 Reasons Why Your Hybrid Workspace Needs Cloud

The speed of your employees is directly proportional to that of your IT system. Move to a smart, faster & cost-effective cloud computing system now. … Read More

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Why Is Digital Transformation More Important Now Than Ever?

If you want to increase the ROI for your business through digital transformation, modern legacy systems are the solution. Here are 7 key benefits of digital transformation. … Read More

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Why Private Branch Exchanges (PBX) Are Still Relevant

PBXes are still important for modern businesses. It can be integrated with newer technology to add serious value to a company’s operations. … Read More

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How To Connect Your APAC Business Globally

The Asia Pacific region’s share of world GDP has grown from 13% in 1960 to 39% in 2019. It’s an incredible statistic when you think about it. A 300% increase in GDP output, with the APAC region … Read More

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Why You Should Modernise Legacy Systems & How To Do It Effectively

Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More

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5 Top Tips for IT Teams Looking to Boost Remote Worker Productivity

IT managers and team leaders have faced some serious challenges during the Covid-19 pandemic. Times of upheaval and rapid change often create intense stress and pressure. Consider this – over the course … Read More

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IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More

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Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

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5 Business Communications Trends in the “New Normal”

Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More

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