Blog

Contact centre team leaders have faced some serious challenges during the Covid-19 pandemic. When the virus hit the news and governments started restricting movements and enforcing strict remote-working mandates, contact centres had to transition to remote working literally overnight. For … Read More

A poor customer experience can often make or break a business. These days, it’s not uncommon for customers to simply do a quick about-turn when faced with a bad experience. A PWC report revealed that 32% of customers would do … Read More

Financial services are transforming rapidly across the world thanks to the digital revolution. In APAC today, as many as 62% of customers said they prefer to begin a new banking relationship digitally. Unsurprisingly, the same study also found the appeal … Read More

SIP (Session Initiation Protocol) trunks are virtual phone lines that allow businesses to make and receive calls over the internet to anyone with a phone number. If you’re sitting on the fence on SIP, here are 5 benefits you should … Read More

When we hear about Unified Communications, we almost always think about an even broader trend known as technological convergence, or digital convergence.  This is the trend of different technologies such as audio, video, and text, all unifying on a common … Read More

If COVID-19 has demonstrated anything, it’s that the world is accelerating faster than ever towards a future where business agility and digital touchpoints are powered by the cloud. There are several benefits of shifting your workspace to the cloud. Here’s … Read More

Searching for a CCaaS provider but not sure what to look out for? Here are 7 questions you can ask them! Discover how Toku Connect can help you take your contact centre to new heights, get in touch with one … Read More

Boost effective communications with telephony in Microsoft Teams Home and remote-working has become the norm since the start of the COVID-19 pandemic, and it looks like that change is here to stay in the form of ‘hybrid’ working. A hybrid … Read More