5 Ways to Make Travel and Hospitality Customer Experiences Soar in 2023

Travel and hospitality companies like hotels, airlines and travel-agencies have been hit hard for the last two years thanks to pandemic travel restrictions. However, customers are traveling again, and they may not necessarily want to book their accommodation and tours the … Read More

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Toku Wins Frost & Sullivan’s 2022 Entrepreneurial Company of the Year Award in the Southeast Asia CCaaS Industry

Frost & Sullivan’s Entrepreneurial Company of the Year Award in the Southeast Asia Cloud Contact Centre Services Industry recognises the best up-and-coming, potentially disruptive participant in the market. The award involves a detailed evaluation of best practices criteria across two … Read More

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How Data-Enriched In-App Communications Can Improve Customer Experience in Sharing Economy Apps

We are living in a highly consumerist society where a frictionless experience from brands is expected by consumers. In e-commerce for example, if your customer is unable to purchase something easily on your platform – whether website or in-app – … Read More

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Accelerating Our Mission to Reinvent Customer Experience in APAC

The last few years have been exhilarating for Toku. Fuelled by an unprecedented growth in the digital economy, we’ve kept our heads down and focused relentlessly on building, and building. Along the way, we’ve hit many company-first milestones. I’d like … Read More

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Fireside Chat: How foodpanda is Improving Customer Experience at Scale Across APAC

In July 2022, we celebrated the launch of our Toku Contact Centre solution at the beautifully restored and transformed National Gallery Singapore. One of the highlights of the launch was a fireside chat where Jakob Sebastian Angele (APAC CEO at … Read More

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Toku Transforms Customer Engagement for Enterprises with Contact Centre Launch 

As one of the top cloud communications providers in APAC, we aim to reimagine the region’s customer engagement transformation story. Over the last few years, we have innovated new products for unified communications, Communications Platform as a Service (CPaaS), and … Read More

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Creating Seamless Customer Experiences: What Singapore Consumers Really Expect in an Interaction

As we enter a post-pandemic environment, customers perceive more proactive service standards and personalised interactions as a given. To support this demand, organisations must evolve their communication channels. However, there is a significant gap in our understanding of what exactly … Read More

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How Your Enterprise Can Help Fight Call Fraud with Toku

If you are an enterprise that wants to improve customer experience by eliminating call fraud, here’s what you need to know.  Because different countries use different telecommunications technologies, it’s near impossible to have a consistent, cross-border solution that handles fraud. … Read More

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Why You Should Consolidate Your Contact Centre and Cloud Telephone System with the Same Provider

As a provider of enterprise cloud communications solutions in APAC, we’ve seen a growing need for cloud-based Contact Centre as a Service (CCaaS) solutions in the region.    More rapidly growing enterprises are looking to CCaaS solutions to help turn … Read More

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Introducing Bring Your Own Carrier for Freshworks Customers

Bring Your Own Carrier (BYOC) is the trend where businesses seek to explore cloud communications while keeping the telephony capabilities that they’ve been using all this while – like their existing numbers and carriers. The underlying reason why more businesses … Read More

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