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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
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Maximise customer engagement at scale
Toku helps businesses build more personalised, seamless customer experiences (CX) fit for the digital age with our bespoke cloud communications and customer engagement solutions.
TRUSTED BY LEADING GLOBAL ORGANISATIONS
With Toku as a trusted partner, you can enter new markets with more confidence while taking control of your CX and customer support with omnichannel communications.
Spark defining conversations that redefine business growth
Bespoke solutions
Scaling for success
Support 24/7
Frictionless flows
TOKU CONTACT CENTRE Connect to each and every customer the way they want, by streamlining your communication channels with Toku Contact Centre.
Our cloud-based platform combines the convenience of omnichannel with the power of Toku’s enterprise-grade APAC network connectivity in one solution.
TOKU EMBEDDABLES Next-level personalised experiences customised for your platform
Whether it’s your product, app, or web browser, you can embed communication channels to nurture and engage customers, and do much more with contextual data.
Own every interaction on your platform
Keep customers' interactions safe within your app
Boost trust by improving user confidentiality
Access valuable data and insights to build better CX
Make it easy to connect with you or third parties via voice calls, and create a secure user experience within your app. Gather valuable data you can turn into powerful business insights.
Give your customers and users a secure and easy way to make or receive calls without revealing their personal info, whilst keeping transactions within your platform.
Discover new voice capabilities including Call Forwarding, IVR, Alerts & Notifications.
Add advanced messaging features and capabilities to your platform for transformative customer interactions.
It’s easy with multi-channel authentication options including voice calls, messages, and silent verification.
Discover new ways to connect
TOKU BUSINESS TELEPHONY Take your business communications to the next level
Effortlessly enable global calling from anywhere, on any device, with a single telephony integration for Microsoft Teams.
Whether it’s advanced corporate telephony or simple integrations that you need, we have flexible options for you.
Get all the Zoom Phone features and functionality you love, backed by the power of Toku’s enterprise-grade connectivity.
See what our customers have to say
Top brands all over the world trust Toku to help them build more seamless CX at scale.
Toku’s solution helped us to scale down on our manpower requirements, which was very helpful for us.
Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support
For most cases, Toku has successfully kept the undelivered SMS rate to between 5-6%. This is a good number compared to other delivery rates I’ve seen in my experience. I think it’s because Toku has a better presence in Southeast Asia. That means they have better reach, and higher deliverability. And we are seeing that across our campaigns.
Our Information Security Management System for developing, provisioning and maintaining Telco Interfaces, Cloud Communications and Customer Engagement Platforms with connecting APIs and SDKs are certified for
ISO/IEC 27001:2013.
