Maximise customer engagement at scale

Toku helps businesses build more personalised, seamless customer experiences (CX) fit for the digital age with our bespoke cloud communications and customer engagement solutions.

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TRUSTED BY LEADING GLOBAL ORGANISATIONS
Scale and reimagine CX in APAC and beyond

With Toku as a trusted partner, you can enter new markets with more confidence while taking control of your CX and customer support with omnichannel communications.

 

Spark defining conversations that redefine business growth

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Bespoke solutions

Custom features and integrations tailored to your complex business needs.
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 Scaling for success

Achieve lightning-fast go-to-market in APAC with solutions that scale as you grow your business in new markets.
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Support 24/7

Trusted regional CX partner you can rely on for all your platform and network needs.
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Frictionless flows

All your on-premise and digital business tools tightly integrated and working together seamlessly.
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Make every conversation a seamless experience

Connect to each and every customer the way they want, by streamlining your communication channels with Toku Contact Centre.

Our cloud-based platform combines the convenience of omnichannel with the power of Toku’s enterprise-grade APAC network connectivity in one solution.

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Empower your agents
View all communications channels in one place
Leverage data
Access critical insights to personalise customer experiences
AI-powered
Understand customers better with sentiment analysis​
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Next-level personalised experiences customised for your platform

Whether it’s your product, app, or web browser, you can embed communication channels to nurture and engage customers, and do much more with contextual data.

Own every interaction on your platform

Keep customers' interactions safe within your app

Keep customers' interactions safe within your app

Boost trust by improving user confidentiality

Boost trust by improving user confidentiality

Access valuable data and insights to build better CX

Access valuable data and insights to build better CX

In-App Voice Calling

Make it easy to connect with you or third parties via voice calls, and create a secure user experience within your app. Gather valuable data you can turn into powerful business insights.

Add In-App Voice Calling Today

Number Masking

Give your customers and users a secure and easy way to make or receive calls without revealing their personal info, whilst keeping transactions within your platform.

Learn More About Number Masking

Programmable Voice

Discover new voice capabilities including Call Forwarding, IVR, Alerts & Notifications.

Integrate Voice Within Your Platform

Programmable Messaging

Add advanced messaging features and capabilities to your platform for transformative customer interactions.

Explore More About Programmable Messaging

User Verification

It’s easy with multi-channel authentication options including voice calls, messages, and silent verification.

Discover New Ways to Verify Your Customers

Discover new ways to connect

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Take your business communications to the next level

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Toku for Microsoft Teams

Effortlessly enable global calling from anywhere, on any device, with a single telephony integration for Microsoft Teams.

Whether it’s advanced corporate telephony or simple integrations that you need, we have flexible options for you.

Toku for Zoom Phone

Toku for Zoom Phone

Get all the Zoom Phone features and functionality you love, backed by the power of Toku’s enterprise-grade connectivity.

See what our customers have to say

Top brands all over the world trust Toku to help them build more seamless CX at scale.

Toku’s solution helped us to scale down on our manpower requirements, which was very helpful for us.

Celine Que
Head of Service Excellence, Singapore
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Celine Que

Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support

Hossein Entekhabi
Senior Director, Central Operations (APAC) at foodpanda
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For most cases, Toku has successfully kept the undelivered SMS rate to between 5-6%. This is a good number compared to other delivery rates I’ve seen in my experience. I think it’s because Toku has a better presence in Southeast Asia. That means they have better reach, and higher deliverability. And we are seeing that across our campaigns.

Ajith Kumar
CRM Lead, SEA at Lenskart
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Join forces with Toku to reimagine CX today!
Join forces with Toku to reimagine CX today!

Join forces with Toku to reimagine CX today!