TOKU NUMBER MASKING
Protect users & improve privacy
Keep the phone numbers of your customers and users private. Improve the privacy of your calls and messages, avoid off-platform transactions and seamlessly facilitate communication.
Communicate seamlessly without compromising privacy
Create a local presence
How does number masking work?
Step 1: Call or Message
A customer makes a call or sends a message to your business from their private number to speak to a driver, book a place to stay, or to purchase an item.
Step 2: Connect
Toku connects the customer with the driver, and they are both assigned a virtual number. Neither sees the other’s phone number; they see only the local virtual number.
Step 3: Conversation
The customer and the driver can now communicate anonymously without either user seeing the other’s personal number.
Step 4: End Call
The transaction ends, and the agent or customer cannot be reached using the same virtual number.
Learn how ride-hailing giant Gojek uses Toku’s APIs to superpower their App
Gojek, the ride-hailing transport service, transformed the way they handle lost and found co-operation between drivers and customers by adding calling, messaging, and number masking capabilities to their app.