TOKU NUMBER MASKING
Protect users & improve privacy
Keep the phone numbers of your customers and users private. Improve the privacy of your calls and messages, avoid off-platform transactions and seamlessly facilitate communication.
![Number Masking Hero](https://toku.co/wp-content/uploads/2024/02/Number-Masking-Hero.png)
Communicate seamlessly without compromising privacy
Improve security
Increase trust
Create a local presence
How does number masking work?
![Step 1_ Call or Message visual](https://toku.co/wp-content/uploads/2024/02/Step-1_-Call-or-Message-visual.png)
Step 1: Call or Message
A customer makes a call or sends a message to your business from their private number to speak to a driver, book a place to stay, or to purchase an item.
![Step 4_ End Call](https://toku.co/wp-content/uploads/2024/02/Step-4_-End-Call-1.png)
Step 2: Connect
Toku connects the customer with the driver, and they are both assigned a virtual number. Neither sees the other’s phone number; they see only the local virtual number.
![Step 3_ Conversation visual](https://toku.co/wp-content/uploads/2024/02/Step-3_-Conversation-visual.png)
Step 3: Conversation
The customer and the driver can now communicate anonymously without either user seeing the other’s personal number.
![Step 4_ End Call visual](https://toku.co/wp-content/uploads/2024/02/Step-4_-End-Call-visual.png)
Step 4: End Call
The transaction ends, and the agent or customer cannot be reached using the same virtual number.
Learn how ride-hailing giant Gojek uses Toku’s APIs to superpower their App
Gojek, the ride-hailing transport service, transformed the way they handle lost and found co-operation between drivers and customers by adding calling, messaging, and number masking capabilities to their app.
![Deeper engagements begin with secure communications](https://toku.co/wp-content/uploads/2024/02/Number-Masking-Bottom-Image.png)