TOKU AI

Revolutionise your customer interactions with Toku Voice Generator, the advanced text-to-speech technology that transcends traditional IVR limits. Clone and set your preferred voice across your contact centre effortlessly, transforming your IVR without studio recordings. Embrace a future where every customer connection is engaging, personal, and seamlessly efficient.

Forget the constraints of coordinating with voice talents. Our technology ensures your voice services are always available, adaptable, and perfectly aligned with your company’s evolving needs. Enhance your scalability and cost-efficiency effortlessly.

Elevate customer satisfaction by auto-transcribing conversations across languages and accents into your CRM and enabling easy tagging for sentiment analysis.

Simplify training for new agents, guarantee support quality and enable quick comprehension of call conversations without the need to listen to full recordings, streamlining your team’s efficiency.

Effortlessly capture every interaction detail, enabling your team to focus more on the conversation instead of note-taking. Streamline call wrap-ups to significantly improve efficiency.

Boost your team’s productivity by 8%* with Toku’s accurate summarisation solution, designed to increase the average number of calls your agents can handle efficiently and effectively.

*Based on a typical scenario where an agent spends an average of 90 seconds on a wrap-up, they can reduce that time by 30 seconds with Toku AI, assuming an agent handles an average of 60 calls per day.

Talk to your data like never before. Empower your supervisors and managers to engage directly with data in unprecedented ways. With Toku’s AI-powered Conversation Analytics, ask questions in natural language and receive comprehensive reports instantly, streamlining your decision-making process.

Eliminate the need for complex SQL queries and lengthy coordination with Business Intelligence teams. Your quality assurance and compliance teams can now swiftly identify and review key customer interactions, focussing on what truly matters.

Harness advanced text classification and clustering to act on the most impactful insights. Plus, leverage these insights to create self-service options for less critical issues, enhancing efficiency.