TOKU NUMBER MASKING

Protect users & improve privacy

Keep the phone numbers of your customers and users private. Improve the privacy of your calls and messages, avoid off-platform transactions and seamlessly facilitate communication.

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Communicate seamlessly without compromising privacy

Improve security

Create an added layer of security for your team, users, and business and ensure you stay compliant in markets that require it.

Increase trust

Utilise secure communications, so customers know their data is protected, and their information is safe on your platform.

Create a local presence

Adapt to your markets and present local numbers to your customers for increased answer rates without the physical infrastructure.

How does number masking work?

Step 1: Call or Message

A customer makes a call or sends a message to your business from their private number to speak to a driver, book a place to stay, or to purchase an item.

Step 2: Connect

Toku connects the customer with the driver, and they are both assigned a virtual number. Neither sees the other’s phone number; they see only the local virtual number.

Step 3: Conversation

The customer and the driver can now communicate anonymously without either user seeing the other’s personal number.

Step 4: End Call

The transaction ends, and the agent or customer cannot be reached using the same virtual number.

Turn User Privacy Into a Competitive Differentiator Today!

Learn how ride-hailing giant Gojek uses Toku’s APIs to superpower their App

Gojek, the ride-hailing transport service, transformed the way they handle lost and found co-operation between drivers and customers by adding calling, messaging, and number masking capabilities to their app.

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Deeper engagements begin with secure communications

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