TOKU FOR FINTECH

Build a seamless digital experience for your clients

Whenever money is involved, finance applications and software are expected to offer a trustworthy and seamless user experience.

Make sure your app or platform meets that expectation by adding voice & messaging channels that enable robust communications between your company and its customers.

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Reshape your CX and let your numbers do the talking

Secure, personal experiences

Create experiences that encourage loyalty and trust by empowering your agents to give personalised touchpoints via voice and messaging with our suite of customer engagement tools and APIs.

Easily expand your operations

If you’re planning on entering new markets or expanding your operations, manage your communications with a single provider, reduce costs, and do away with complex connectivity.

Agile cloud communications

Don’t worry about installing complex software or hardware. Keep all your data online, and easily integrate cloud communications with the rest of your business tools.

Communicate with clients on their terms

Money is a sensitive subject. The moment your clients don’t feel they’re getting the best service, they may look to your competitors. Make sure you keep on top of what they expect from their communications.

74 %

of millennials prefer contacting a company within the app to resolve an issue.*

58 %

of consumers are likely to utilise in-app calling for customer support.*

Want to learn more about how consumers want to engage with companies like yours?

*Read Toku's Singapore Consumer Engagement Report 2023.

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TOKU IN-APP VOICE

Calls your clients can trust

By adding calls to your app, you can ensure that the caller and user are legitimate. Prevent scams and keep your customers secure by adding a redundant communication channel they know they can trust. This will also make calls to your team more reliable.

Learn How to Add Voice Calls to Your Application

USER VERIFICATION

Simplify client-user verification

Combat fraud and create a robust environment for your users by enabling voice & messaging verification capabilities that make banking, finance, or investment experiences quick and secure.

Create Robust Authentication

TOKU CONTACT CENTRE

Meet fintech customer service expectations

When updating their banking details, talking about their account info or making a complaint, offer a secure omnichannel customer service experience no matter their query.

Begin Your Omnichannel Journey

Meet fintech customer service expectations

TOKU BUSINESS TELEPHONY

Get unified communications that pay dividends

Save money on your internal communications, improve your operational efficiency, and ensure your team can work smoothly while keeping the tools you already know and trust by making high-quality calls on Microsoft Teams or Zoom Phone.

Here’s why financial service providers work with Toku

Safe. Secure. Reliable

We are recognised by IMDA as a Tier 1 Aggregator and are compliant with all IMDA requirements, including with respect to anti-spoofing protocols for protected SMS.

Customised Service

Choose from our wide range of innovative and easy-to-use cloud communication solutions tailored to the needs of your project.

Local 24/7 Expert Support

Experienced, responsive Singapore and APAC-based technical teams ready to provide 24/7 support and solve any issues or problems.

Compliant with PDPA and DSS

We know that compliance with regulatory standards like PDPA (Personal Data Protection Act) and DSS (Digital Service Standards) matters, so we take this requirement very seriously.

OUR OFFERING

Learn about our other products & solutions

Programmable Voice Embed voice calls in your product

Programmable Messaging Build the messaging experience you want

Campaign Manager Compose, configure, and launch bulk messaging campaigns

Number Masking Anonymise personal numbers and protect your users

Build a fintech experience you can bank on

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