Welcome to the Toku Blog

Join Bhavin Mehta of Zenyum on CX Unlocked as he reveals how to deliver personalised, frictionless customer experiences while scaling across Asia. Explore the role of AI, empathy, and localisation in crafting CX excellence.

Explore how empathy and proactivity set the gold standard in customer experience. Learn key takeaways from our podcast with CX veteran Sidney Yuen, including how leading with empathy, leveraging AI, and delivering consistent service can drive business success.

Join us as we navigate through the landscape of consumer opinions, unveiling the nuances that define the relationship between individuals and artificial intelligence. From convenience to concerns, we explore the diverse spectrum of sentiments that consumers harbour, shedding light on the evolving role of AI and chatbots in our rapidly changing digital world.

Join us as we celebrate six years of leading CX innovation in the APAC region. Discover our journey!

Understanding your contact centre metrics calculations is crucial for customer satisfaction and operational efficiency. Discover the key metrics that CX leaders rely on to evaluate agents and enhance customer experience.