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Products
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AI for productivity
AI solutions focused on APAC languages
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Conversational AI
AI-powered conversational experience platform
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AI Voice Agents
Enhance your conversations with AI agents
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Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
AI SOLUTIONSBUSINESS TELEPHONY-
Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
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Feedback Management System
Transform feedback into strategic actions
CUSTOMER ENGAGEMENT-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
EXCLUSIVE INTERVIEW
Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries
Join Bhavin Mehta, Managing Director of Zenyum, South Asia, as he shares his transformative journey across industries like PropTech, Home Decor, and HealthTech, where the core principle of putting customers first drives success. Bhavin discusses how he’s scaled customer experience across diverse Asian markets, leveraging technology, AI, and local insights.
Tune in to explore the challenges of standardisation, the role of empathy in customer interactions, and the future of AI in creating hyper-personalised experiences. Packed with actionable insights, this interview is essential listening for leaders looking to elevate their customer experience strategies.
Speakers
Bhavin Mehta
Managing Director, South Asia, Zenyum
Bhavin Mehta is the Managing Director, South Asia at Zenyum. He is a seasoned professional with over a decade of diverse leadership experience across banking, real estate and consumer business. His expertise spans across sales, operations, customer experience, and strategic partnerships.
He has been part of various cultural work environments across high growth start-ups and MNCs alike, and carries the experience of leading large teams, managing cross-functional projects, and providing thought leadership.
Jonathan Mondon
Head of Enterprise, Toku
Jonathan Mondon is the Head of Enterprise at Toku. With over 15 years of multinational leadership experience, he led the regional business for close to a decade at Activeo Singapore (which was acquired by Toku in 2023).
He specialises in growing companies from scratch, market development, and is passionate about how new software can create disruptive innovation. Jonathan's expertise lies in a combination of technology and business consulting, with a focus on Digital Workplace, Contact Centre, and Customer Experience. He brings this knowledge to MNC clients in Asia and local companies, helping them reach new heights in customer excellence.