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Products
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AI for productivity
AI solutions focused on APAC languages
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Conversational AI
AI-powered conversational experience platform
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AI Voice Agents
Enhance your conversations with AI agents
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Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
AI SOLUTIONSBUSINESS TELEPHONY-
Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
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Feedback Management System
Transform feedback into strategic actions
CUSTOMER ENGAGEMENT-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
TOKU AI
Leverage AI for a Better Customer Experience
Empower your agents and managers to drive seamless, personalised, and efficient interactions across all touchpoints for a better customer experience (CX) with artificial intelligent (AI) customer service solutions made for APAC.
Improve customer service with AI and empower your customers with self-service options with an AI call centre featuring call summaries, voice generators, text-to-speech (TTS) capabilities, conversational analytics, and transcription AI solutions.
Automate your call centre to bring your customer service experience to the next level with conversational AI for customer service.
Unleash CX Potential Across APAC with AI
Empower your agents
Custom-tuned for APAC languages
Elevating productivity
Where Accuracy Meets Local Accents
Introducing the most accurate text-to-speech technology on the market, designed to genuinely speak and understand your customers' languages.
APAC English Comparison Benchmark*
*Based on 10,000 recordings. The sample population is equally represented in terms of genders and the top ethnicities: Malay, Indian, and Chinese.
Empowering your team with AI-powered solutions
Utilise AI for customer experience to get instant call summaries with AI Automated Call Summarisation, deep insights through Conversational Intelligence and Speech Analytics, and accurate transcriptions with AI Speech Recognition. Enhance interactions with our AI voice generator using Text-to-Speech Technology for a more personalised Interactive Voice Response (IVR) experience.
Voice Generator
Transcribe
Summarise
Conversation AnalyticsToku Voice Generator is more than just AI text-to-speech. It’s conversational AI for customer service that surpasses IVR limits. Use AI voice cloning to set your preferred voice across your contact centre effortlessly for APAC markets. Transform your IVR without studio recordings for an engaging, personal, and seamlessly efficient customer experience.
No need for voice talent coordination—create voicebots with our AI voice generator for seamless text-to-speech capabilities. Power virtual agents to resolve simple inquiries using AI-powered chatbots to automate interactions and personalise your customer experience to align with your company’s evolving needs. Enhance scalability and cost-efficiency effortlessly.
Leverage AI for customer experience – our AI transcriber for conversations across languages and accents into your CRM. Our AI sentiment analysis enhances customer experience and decision-making.
Simplify training for new agents, ensure support quality, and enable quick comprehension of call conversations without needing to listen to full recordings, boosting team efficiency.
Our AI transcriber accurately captures languages like Singlish, Mandarin Chinese (Putonghua), Bahasa Melayu (Malay), Bahasa Indonesia (Indonesian), Thai, Tamil, and Vietnamese with superior accent recognition capabilities.
Save time with our AI call summary to capture every interaction detail, enabling your team to focus more on the conversation instead of note-taking. Streamline call wrap-ups to significantly improve efficiency.
Boost your team’s productivity by 8%* with Toku’s accurate summarisation solution, designed to increase the average number of calls your agents can handle efficiently and effectively.
*Based on a typical scenario where an agent spends an average of 90 seconds on a wrap-up, they can reduce that time by 30 seconds with Toku AI, assuming an agent handles an average of 60 calls per day.
Empower your supervisors and managers with AI analytics. Use AI for customer experience with Toku’s AI-powered Conversation Analytics. Ask questions in natural language and receive comprehensive reports instantly, streamlining your decision-making process. Identify and review key customer interactions without hassle.
Utilise AI text classification and text clustering to act on the most impactful insights. Additionally, use these insights to create self-service options for less critical issues, enhancing efficiency.
