RETAIL & ECOMMERCE

Drive exceptional buying experiences

Deliver a better experience for your online customers and streamline your customer journey. Make marketing initiatives more efficient, and improve retail customer experiences with voice and messaging.

Talk to an Expert

Make shopping effortless from start to finish

Build a better buyer experience

Whether you want to set up a call centre, send messages in bulk or get a solution tailored to your needs, we have the products and expertise to create a better digital experience for your buyers.

Create a better customer journey

Increase conversions, improve your CSAT scores, and retain more revenue, by enabling your agents to help your customers or make your customers lives easier.

Earn repeat, loyal customers

Create experiences that encourage loyalty and trust by unlocking personalised touchpoints via voice and messaging with our suite of customer engagement tools and APIs.

Keep up with buyer expectations

The world of e-commerce is changing rapidly, and consumers are demanding more channels, better communications, and improved customer service.

74 %

of millennials prefer contacting a company within the app to resolve an issue.*

58 %

of consumers are likely to utilise in-app calling for customer support.*

Want to learn more about how consumers want to engage with brands?

*Read Toku's Singapore Consumer Engagement Report 2023.

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TOKU IN-APP VOICE

Keep transactions in your app

When customers are shopping via your app, create a fully redundant way to connect them to your team while adding a trustworthy environment for call-based transactions on your app or platform.

Learn How to Add Voice Calls to Your Application

TOKU CONTACT CENTRE

Give shoppers the power to choose

Online customers are all about convenience and choice. Offer them a convenient way to contact you, and the power to choose which channel they do it on.

Unlock Omnichannel Customer Service

TOKU CAMPAIGN MANAGER

Broadcast your online sales & marketing

Send the latest offers, promotions and deals to your customers at scale for increased sales. Customise your offers by your audience segments and automate the process of bulk messaging.

Learn More About Sending Bulk Messages