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Products
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AI for productivity
AI solutions focused on APAC languages
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Conversational AI
AI-powered conversational experience platform
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AI Voice Agents
Enhance your conversations with AI agents
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Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
AI SOLUTIONSBUSINESS TELEPHONY-
Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
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Feedback Management System
Transform feedback into strategic actions
CUSTOMER ENGAGEMENT-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
FEEDBACK MANAGEMENT SYSTEM
Transform feedback into strategic actions
Customer and employee relationships are dynamic and ever-changing. Our Feedback Management System allows you to collect and scrutinise feedback to refine products and strengthen customer loyalty. Additionally, our expert team ensures smooth system implementation, driving your business growth.
Streamlined Feedback Acquisition
User-Friendly Interface
Automate Responses
Effective Engagement
Seamless Survey Design and Evaluation
Navigating survey tools can be challenging. Our user-friendly drag-and-drop inline editor allows you to easily create and deploy surveys featuring various question types, logic, branching, and personalised branding. Boost response rates with customisable templates, questions and themes, then import your data for rapid analysis.
Monitor, Resolve and Understand
Leverage our comprehensive feedback case management system to efficiently resolve customer issues and enhance their overall experience. Our closed-loop process ensures you track concerns, handle them promptly, and gain valuable insights for continuous improvement.
Maximize Engagement at Every Interaction
Are you missing key opportunities in your feedback system? This could weaken your survey results. Our platform allows you to deploy surveys offline, via web apps, mobile browsers, SMS, or even self-service kiosks. Expand your reach with multiple deployments options for richer insights.
Design and Customise Survey for your Needs
Whether you are seeking insights through customer satisfaction and employee engagement surveys, analysing market trends, or developing government policies, our flexible and adaptable surveys can be customised to meet your specific goals.
Mobile Offline Survey
Provides an immediate, convenient and engaging way to collect customer feedback at the experience point. Perfect for field surveys at remote locations, kiosks, retail outlets, etc.
Digital Feedback
Integrate feedback in your digital channels to capture
customer-initiated feedback at any point of their journey.
Expert survey and research consulting
From setting up your survey design, managing it and reporting on the results, our team of experts with decades of CX consulting experience under their belt are here to help you every step of the way.
Ready to turn feedback into actionable intelligence?
We’ll help you to navigate complex feedback, so that you can actively listen more efficiently and stay ahead of the competition.