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Products
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Toku AI
AI solutions focused on APAC languages
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AiChat
AI-powered conversational experience platform
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Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
AI SOLUTIONSCUSTOMER ENGAGEMENT-
Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
BUSINESS TELEPHONY-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
Toku Singapore Consumer Engagement Report 2023
In an increasingly volatile CX landscape, the risk of losing the crucial human connection has never been more real. Our report* digs deep into the challenges and opportunities awaiting enterprises, offering you the roadmap you need to maintain trust and elevate your CX game.
What's Inside: Insights to Forge Human Connections & Build Trust
- How In-App communications are improving levels of trust with customers
- The startling impact of age on customer expectations—and the untapped opportunities this presents for your brand
- The timeless communication channel that continues to reign supreme for conveying crucial information
- Why Generative AI presents an unprecedented opportunity for contact centre admins and agents to elevate operational excellence
*Toku commissioned an independent market research firm to conduct an online survey amongst a random sample of 1,000 Singapore consumers including Singaporeans, PRs, and foreigners who are living in Singapore who are well-represented in the overall population split. The study’s margin of error is +/- 3.10% at the 95% confidence level.