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Products
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AI for productivity
AI solutions focused on APAC languages
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Conversational AI
AI-powered conversational experience platform
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AI Voice Agents
Enhance your conversations with AI agents
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Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
AI SOLUTIONSBUSINESS TELEPHONY-
Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
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Feedback Management System
Transform feedback into strategic actions
CUSTOMER ENGAGEMENT-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
TOKU CONTACT CENTRE
A contact centre built for your business needs
Streamline customer experience with our all-in-one cloud call centre solution to optimise customer interactions over various channels (calls, messages, OTT conversations such as WhatsApp), with powerful reporting and integrations for agents.
TRUSTED BY GLOBAL BUSINESSES
Empower agents with actionable insights
Meet Your Business Needs
Our consultancy approach means, with our guidance, you build the perfect solution tailored to your business requirements.
Scale Globally with APAC Reliability
Get low latency, increased operational efficiency and faster go-to-market in APAC, and global reach with virtual numbers in 120+ countries.
Access 24/7 Customer Support
Manage your customer interactions as they happen. We offer consolidated support, so whether it’s your platform or your network you need help with, you only need to speak to our team.
Keep Customer Info Secure
We’re very conscious of privacy and regulations, so when we build our solutions, we make sure that encryption and security are top priority.
Manage your contact centre from one place
- Improve agent productivity and harness real-time analytics
- Configure call routing, distribution and agent status
- Whisper, eavesdrop and record calls
- Customisable interactive voice response (IVR) menus
- Centralised admin setup
Empower agents with omnichannel communications
- Voice, SMS, WhatsApp/OTT and in-app channels
- Call, record, create notes, transfer calls to supervisors or create a post-call survey
- Single browser-based solution
Make calls with all your customer info at your fingertips
- Embed your call centre into your CRM
- Maintain customer details automatically
- Integrate your workflow seamlessly
- Customise your call centre to your unique requirements
Enable agents with actionable insights
Our CCaaS (Contact Centre as a Service) solution can be enriched with any one of our communication APIs to centralise your communications channels on a single customer management platform. Give agents all the info they need to provide a seamless customer experience.
