Technical Support Engineer – VOIP and PBX

Product Product

CBD, Central Singapore, Singapore CBD, Central Singapore, Singapore

Technical Support Engineer – VOIP and PBX

Job description

Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from.

Toku is currently getting into a scale-up mode. We want to continue creating momentum for our products in the APAC regions and helping customers with their communications needs. We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Specialist. As a vital member of our team, you will be responsible for technical support around VOIP and PBX platforms. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

Want to be part of our journey?

What will you be doing?

  • Responsible / Support in installation and setup, configuration of any new/existing Production platform (including SBC), end to end setup, for customers.
  • Manage software upgrades, patches, and optimizations of Toku Voice Product.
  • Installation and setup for any new POC / Demo of Toku Voice Products.
  • Running ad-hoc requests which are part of the project, not limited to, Load Testing, Benchmarking of services.
  • Creating Process, Documentation and Process improvements which can be used as a guide by Internal Team assisting production service for customers.
  • Able to assist and work with other teams in completing internal test prior to the delivery of the service to customers.
  • Participate in technical discussions, deployment, and planning meetings.
  • Must have excellent analytical, troubleshooting problem-solving skills and be proficient at managing multiple tasks in a fast paced and dynamic environment.
  • Ability to work in an Individual or in a collaboration role with other cross functional teams to meet deadlines, identify and resolve issues with minimal supervision.
  • Enthusiasm and flexibility to work on a variety of projects, as necessary.

We’d love to hear from you if you have:

  • 2-5 years’ experience in product implementation/integration, support, and testing/validation in the field of IP Telephony.
  • Knowledgeable on telephony technologies such as VoIP, PBX / IP-PBX, SS7, ISUP, ISDN, CCaaS, and omnichannel solutions.
  • Knowledgeable in FreeSWITCH including how to install and troubleshoot (logging and fs_cli) would be preferred.
  • Knowledgeable and experience with Session Border Controllers, SIP Servers, Voice Gateways, and VoIP protocols such as SIP, RTP, TLS, and SRTP.
  • Working knowledge on the Network Infrastructure technologies – AWS and Azure, Docker, VM, OS (Linux, Unix and Windows) and Database administration using SQL.
  • Working knowledge and experience using NGREP/SNGREP, TCPDump, or Wireshark.
  • Experience in supporting contact centre solutions would be preferred.

What would you get?

  • Flexible working locations
  • Training and Development
  • Discretionary Yearly Bonus & Salary Review
  • Healthcare Coverage based on location
  • 20 days Paid Annual Leave (excluding Bank holidays)

If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, come join us!