Technical Lead

We are a dynamic, product-driven company focused on building innovative solutions from the ground up. Our flagship offering is a next-generation Customer Center as a Service (CCaaS) platform, enabling seamless interactions between our users and their customers. As we continue to grow and innovate, we are looking for a highly skilled and experienced Technical Lead to join our team.

Expected Collaborations

• Work closely with the VP of Engineering and Engineering Manager to ensure alignment between high-level objectives and technical execution.
• Collaborate with multiple software engineers across different projects, providing guidance and ensuring consistency in implementation.
• Engage with product management, design, and DevOps teams to ensure that project goals are met on time and within scope.
• Act as a technical mentor and leader to software engineers, guiding them through complex tasks and projects.

Delivery

• Take ownership of the design and implementation of larger, more complex features or projects, ensuring scalability, security, and maintainability.
• Coordinate the end-to-end development process, from architecture design to deployment and monitoring, for multiple teams.
• Set and maintain high standards for code quality, performance, and security across all projects under your supervision.
• Oversee the creation and maintenance of CI/CD pipelines and ensure that they are optimized for multiple projects and teams.
• Collaborate with DevOps to ensure consistent and reliable infrastructure provisioning and deployment across all projects.

Strategy Alignment

• Ensure that all technical initiatives support the company’s long-term strategic goals, including scalability, reliability, and innovation.
• Continuously evaluate emerging technologies and best practices, particularly those that can be leveraged to drive company growth and efficiency.
• Advocate for the adoption of new tools, technologies, and methodologies that align with the company’s strategic objectives.
• Set the standard for engineering excellence across the team, ensuring that best practices are followed and technical debt is minimized.
• Champion initiatives that align the engineering team’s efforts with the broader company strategy.

Talent

• Lead by example, contributing to the technical growth and development of the engineering team through mentoring and knowledge sharing.
• Provide guidance and mentorship to software engineers, particularly on complex technical challenges and projects.
• Encourage the adoption of best practices and drive a culture of technical excellence within the team.

Culture

• Promote a culture of open communication, collaboration, and mutual respect across all teams and functions.
• Encourage cross-functional collaboration and ensure that all stakeholders are aligned with project goals and deliverables.
• Actively contribute to the evolution of the company’s culture, helping to maintain a positive, inclusive, and innovative work environment.
• Serve as a cultural ambassador within the organization, helping to bridge gaps between teams and functions.

Technical Excellence

• Demonstrate deep expertise in the company’s core technologies, including PHP, NodeJS/NestJS/Typescript, Go, ReactJS, and cloud platforms.
• Establish and enforce best practices in software development, including coding standards, design patterns, and testing methodologies.
• Lead technical reviews and provide constructive feedback to ensure the highest quality of work across the team.
• Stay current with industry trends and apply this knowledge to keep the engineering team at the forefront of technology.

Key Performance Indicators

• On-time delivery of large-scale projects (target: 90% on-time delivery).
• Improvement in feature performance and scalability metrics (target: 30% improvement).
• Reduction in production incidents related to projects under your supervision (target: 40% reduction).
• Increase in team productivity and morale (target: 25% improvement in team satisfaction scores).
• Reduction in technical debt across projects (target: 30% reduction)