Senior Project Manager

What you will be doing

• End-to-end project ownership: Own delivery of small to medium projects initially, progressing to large, multi-country programmes, with accountability for scope, timelines, budget, quality, and outcomes.

• System integration delivery: Lead complex system integration initiatives across multiple platforms and vendors, ensuring solutions are delivered efficiently and aligned with client and technical requirements.

• Project and programme planning: Develop and maintain detailed project plans covering scope, milestones, dependencies, risks, and resources, adapting plans as delivery realities evolve.

• Stakeholder management: Act as the primary interface for clients, internal teams, partners, and vendors, managing expectations, resolving issues, and maintaining trust across geographically distributed stakeholders.

• Risk management: Proactively identify, assess, and mitigate delivery risks, including technical, resource, dependency, and product-maturity risks, taking corrective action where needed.

• Resource management: Coordinate and optimise the use of internal teams, vendors, and partners across multiple concurrent projects and technology stacks.

• Delivery in evolving product environments: Successfully deliver projects involving Toku-owned products where processes, tooling, and maturity may still be evolving, operating pragmatically under ambiguity.

• Testing coordination: Work closely with testing teams to ensure test coverage aligns with functional and integration requirements, coordinating validation activities without performing hands-on testing.

• Project reporting and governance: Provide clear, regular reporting on delivery status, risks, milestones, financials, and quality to internal leadership and clients.

• Commercial milestone tracking: Manage project payment milestones and flag risks to revenue recognition or go-live timelines in a timely manner.

• Mentoring and delivery uplift: Mentor junior or less experienced project managers on delivery standards, tools, and best practices, contributing to improved PM capability across the team.

• Remote-first delivery: Lead and deliver projects primarily in a remote environment, using structured communication and collaboration to maintain momentum and alignment.

We’d love to hear from you if you have

• Core project management experience: 5–10+ years of hands-on project management experience delivering complex technical or system integration projects.

• Project management certification: Project Management certification such as PMP, PRINCE2, or CITPM is required.

• Enterprise delivery capability: Proven ability to independently own and deliver projects involving multiple stakeholders, vendors, and delivery constraints.

• Stakeholder management strength: Demonstrated experience managing senior client stakeholders and navigating competing priorities and expectations.

• Risk and resource management expertise: Practical experience identifying delivery risks early and managing people, vendors, and dependencies effectively.

• Cloud delivery experience (highly preferred): Hands-on experience delivering projects involving cloud platforms, with a strong preference for AWS

• Technical fluency (non-engineering): Ability to understand and explain technical concepts well enough to identify risks, support delivery decisions, and reduce dependency on engineering teams.

• Multi-vendor system integrator exposure: Experience working across multiple platforms and products within a single project (e.g. AWS, Cisco, ServiceNow).

• Contact centre domain exposure
  Business user and/or technical understanding especially around Contact Centre related solutions such as Voice/Screen Recording, Telephony, WFM, QM, Speech Analytics, Chatbot, LiveChat, Whatsapp, Email, CRM (MS Dynamics, Salesforce, ServiceNow) etc is a strong added bonus for this role.

• Project delivery tooling: Practical experience using tools such as Jira (or similar) for planning, tracking, and reporting.

• Resilience and adaptability: Ability to remain pragmatic, constructive, and delivery-focused in fast-changing environments with evolving requirements.

• Learning mindset and competitive drive: A continuous learning mindset and a healthy competitive drive, with motivation to improve delivery standards, adopt better tools and practices, and raise the bar on project outcomes.

• Remote collaboration capability: Proven ability to lead and deliver effectively in remote or distributed team settings.

What would you get?

• Training and Development

• Discretionary Yearly Bonus & Salary Review

• Healthcare Coverage based on location

• 15 days Paid Annual Leave (excluding Bank holidays)

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.