Intern, Business Transformation

Period preferred will be from 13 February to 31 Aug 2025 – open for discussion to finalise the period/dates.

You will be supporting the Business Transformation team on:

• Customer/agent journey mapping
• Learn how to use and analyze with CX tools such as speech / text analytics / knowledge management system / quality management system / customer relationship management systems / survey management systems / contact centre management systems
• Assist on documentation related to Functional Specifications for CX Technology implementations for on-premise and cloud based solutions
• Participate as a contributor in projects related to CX
• Assist with pre-sales related tasks
• Potentially learn and observe the Project Management roles and tasks
• Mentorship with Project Managers and Consultants