Celine Ke 
Let us take a closer look at a few critical challenges we see, and ways your business can successfully navigate the future amidst the “new normal”.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Ana Castrillon 
Beatriz Ruiperez 
Nora Huin