Celine Ke 
Explore how generative AI and human intuition can work together in customer support to enhance – not replace – the human touch for an enriched customer and agent experience.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Isuru 
Jonathan Mondon 
Chok Seng