Celine Ke 
While more governments are using digital transformation to serve residents better, they need to consider some important factors to smoothen the transition.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Nora Huin 
Monnan Miah 
Ana Castrillon