5 Benefits of Shifting Your Workspace to the Cloud

Understanding your contact centre metrics calculations is crucial for customer satisfaction and operational efficiency. Discover the key metrics that CX leaders rely on to evaluate agents and enhance customer experience.

In an age where digital communication is everywhere, there’s still something special about a human voice in customer service. Consider this: recent findings reveal that over half of consumers in Singapore still prefer human interactions for customer service, with 21% specifically choosing to speak with someone on the phone. This statistic not only highlights the […]

Uncover insights to elevate your in-app communications, turning users into loyal customers. Transform your approach to customer experience with our Singapore Consumer Engagement Report 2023.