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Discover what is first response time in the contact centre context and why it’s crucial for measuring performance. Learn how it impacts sales, customer satisfaction, and staffing strategies.
If COVID-19 has demonstrated anything, it’s that the world is accelerating faster than ever towards a future where business agility and digital touchpoints are powered by the cloud.
There are several benefits of shifting your workspace to the cloud. Here’s a quick rundown of five of our favourites.
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