Nora Huin 
Understanding your contact centre metrics calculations is crucial for customer satisfaction and operational efficiency. Discover the key metrics that CX leaders rely on to evaluate agents and enhance customer experience.
In this dynamic era of digital reliance, what unfolds as a crucial aspect is the consumer’s expectation of seamless in-app support. Let’s navigate through the evolving landscape of consumer preferences and explore the essentials users anticipate in the realm of in-app communications.
Here, we uncover the different types of customer support expected in an app and how in-app communications can benefit your brand.
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Ana Castrillon 
Girish Dharmaraj