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Products
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AI for productivity
AI solutions focused on APAC languages
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Conversational AI
AI-powered conversational experience platform
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AI Voice Agents
Enhance your conversations with AI agents
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Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
AI SOLUTIONSBUSINESS TELEPHONY-
Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
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Feedback Management System
Transform feedback into strategic actions
CUSTOMER ENGAGEMENT-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
- Resources
- Support
TOKU AI
Kickstart your journey into AI
Discover the power of AI-driven solutions to streamline your operations and enhance customer satisfaction in your cloud contact centre. Our Toku AI Pilot Programme offers a unique opportunity to experience firsthand how our advanced technologies can address your specific challenges.
PURPOSE
The objective of this programme is to help your organisation deeply engage with our Toku AI solutions; you will be able to test firsthand and see how our offerings can solve your issues with accuracy and efficiency. This programme will also allow us to gain feedback on how the product is performing and identify areas for fine-tuning in order to serve you better.
What’s in it for you?
Transcribe
Improve agent productivity by auto-transcribing and summarising conversations in various languages and accents and enabling easy tagging for sentiment analysis. Toku Transcribe is designed with the diverse APAC customer needs in mind.
Conversation Analytics
Toku Conversation Analytics will allow you talk to your data like never before. Empower your supervisors and managers to engage directly with data by querying in natural language and receiving comprehensive reports instantly, streamlining your decision-making process.
Programme Details
What's included in the programme?
What's not included in the programme?
What's expected from you?
Customers will be required to provide access as per the list below.
Pilot Programme Packages for Toku AI
Transcribe + Summarise
- A maximum of 50 call files per agent for a maximum of 20 agents to be submitted to Toku for transcription and call summarisation.
- Stereo call format recommended / preferred. If mono, the transcription quality will be affected.
- English, Malay and Mandarin (where applicable)
- Call duration for each call – less than 5 min.
- Deliverables: Transcripts and summaries will be available in the portal.
Duration: 3 months
Transcribe + Summarise + Conversation Analytics
- A maximum of 50 call files per agent for a maximum of 20 agents to be submitted to Toku for transcription and call summarisation.
- Stereo call format recommended / preferred. If mono, the transcription quality will be affected.
- English, Malay and Mandarin (where applicable)
- Call duration for each call – less than 5 min.
- Conversational Analytics:
- Set up to 5 custom call reasons, along with standard call reason tags and sentiment tags.
- Deliverables: Transcripts and summaries will be available in the portal.
- Access our LLM search feature in analytics during the pilot phase.
Duration: 3 months
