Explore how generative AI and human intuition can work together in customer support to enhance – not replace – the human touch for an enriched customer and agent experience.
In this dynamic era of digital reliance, what unfolds as a crucial aspect is the consumer’s expectation of seamless in-app support. Let’s navigate through the evolving landscape of consumer preferences and explore the essentials users anticipate in the realm of in-app communications.
Here, we uncover the different types of customer support expected in an app and how in-app communications can benefit your brand.
Nora Huin

Isuru
Beatriz Ruiperez
V K Sanjeed