V K Sanjeed 
What does it take to transform a legacy organisation into a digital-first leader in customer experience? For Stamford Low, Director of Customer Experience and Retail at M1, it required bold decisions, a clear vision, and the courage to embrace change. Here, we share the key takeaways from the exclusive interview.
Frost & Sullivan’s Entrepreneurial Company of the Year Award in the Southeast Asia Cloud Contact Centre Services Industry recognises the best up-and-coming, potentially disruptive participant in the market.
The award involves a detailed evaluation of best practices criteria across two dimensions – Entrepreneurial Innovation, and Customer Impact.
We are excited to receive this award in recognition of our initiatives in the regional cloud contact center services space. In particular, our cloud communications solutions such as Toku Contact Centre, were recognised for enhancing customer experience while improving the operational efficiency of our clients.
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“Throughout the entire purchasing process, Toku creates solutions to meet clients’ specific requirements. The company has its own solutions and is able to customize them or their features to fit each client’s needs, which is one of the company’s biggest differentiators.”
– Frost & Sullivan 2022
Celine Ke 
Girish Dharmaraj 
Nora Huin