V K Sanjeed 
Understanding your contact centre metrics calculations is crucial for customer satisfaction and operational efficiency. Discover the key metrics that CX leaders rely on to evaluate agents and enhance customer experience.
Frost & Sullivan’s Entrepreneurial Company of the Year Award in the Southeast Asia Cloud Contact Centre Services Industry recognises the best up-and-coming, potentially disruptive participant in the market.
The award involves a detailed evaluation of best practices criteria across two dimensions – Entrepreneurial Innovation, and Customer Impact.
We are excited to receive this award in recognition of our initiatives in the regional cloud contact center services space. In particular, our cloud communications solutions such as Toku Contact Centre, were recognised for enhancing customer experience while improving the operational efficiency of our clients.
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“Throughout the entire purchasing process, Toku creates solutions to meet clients’ specific requirements. The company has its own solutions and is able to customize them or their features to fit each client’s needs, which is one of the company’s biggest differentiators.”
– Frost & Sullivan 2022
Ana Castrillon 
Beatriz Ruiperez 