Building an omnichannel customer experience that your buyers actually want involves deeper understanding of your customer journey touchpoints, and connecting them in a seamless way that makes sense to the customer.
Home and remote-working has become the norm since the start of the COVID-19 pandemic, and it looks like that change is here to stay in the form of ‘hybrid’ working. A hybrid strategy is a blend of office time and working from home.
Hybrid strategies are popular with employees, as a recent PwC survey revealed that 55% of people prefer to work from home for at least three days per week. It is also popular with employers as it saves on resources and money.
The rise of Microsoft Teams
Many businesses have implemented Microsoft Teams, as it is one of the best communication packages available to help colleagues collaborate effectively over a remote connection. In July 2021, Microsoft Teams hit 250 million monthly active users, which just goes to show how popular it has become.
In fact, Microsoft Teams is the number one collaboration hub for employees in a variety of organizations and businesses around the world. One reason for its growing popularity is that Microsoft has opened up Teams to third-party integrations. Being able to integrate communication channels such as social media (Twitter, Facebook, etc.) and traditional methods, such as telephony through direct routing, is a major benefit for users.
Enabling VoIP phone calling within Microsoft Teams
Many businesses want to unify their communications through Microsoft Teams while keeping the same interface that employees are already using for internal communications. At the same time, they just need a basic corporate telephony feature within MS Teams that does not require upgrading their Microsoft License.
This is why Toku uses a direct routing approach to enable global calling within MS Teams so that enterprises can move their corporate telephony to the cloud, and get all the calling features they need, whilst using their Microsoft 365 license. In other words, if you don’t need complex call routing features and want to save on the phone system Microsoft licenses that you don’t need, Toku offers a more affordable approach to unifying your business communications through Microsoft Teams.
Benefits of integrating business telephony for MS Teams with Toku
- Single interface – no need to juggle several different tools and interfaces
- Removes the complexity of end-user telephony software
- Enhances MS Teams with improved call quality, useful features, and affordable calling plans
- Provides full PSTN replacement for 15 APAC countries and enables secure global calls between 120+ countries worldwide
- Uses Microsoft’s Azure cloud for high-quality voice calling and guaranteed uptime
- Opt for PBX or no PBX features to suit your needs and budget
Telephone voice calls are still the best way to communicate with your customers. Survey after survey shows that people still prefer to speak directly with a human rather than texting, web chats, or email.
What’s more, Toku consumer engagement research has found that 71% of consumers would be frustrated if a company has no local number to call.