Celine Ke 
Dive into the essence of a frictionless organisation and discover how your business can craft more seamless customer experiences.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Jonathan Mondon 
Nora Huin 
Thomas Laboulle