Celine Ke 
Building an omnichannel customer experience that your buyers actually want involves deeper understanding of your customer journey touchpoints, and connecting them in a seamless way that makes sense to the customer.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Nora Huin 
V K Sanjeed 
Benson Chan