Celine Ke 
Generative AI is a subset of artificial intelligence technologies that can generate new content, from written text to voice, images, and even videos. It learns from vast amounts of existing data and then uses patterns from that data to generate new content. In the realm of customer service, generative AI is making strides as a […]
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Isuru 
jesse.bay 
Monnan Miah