Celine Ke 
Interactive Voice Response is a telephony menu system. You can use the dial pad to resolve an issue, look for information or directly talk to a customer care executive.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
Get monthly nuggets of wisdom for all things customer experience in your inbox
Nora Huin 
jesse.bay 