Celine Ke 
In an age where digital communication is everywhere, there’s still something special about a human voice in customer service. Consider this: recent findings reveal that over half of consumers in Singapore still prefer human interactions for customer service, with 21% specifically choosing to speak with someone on the phone. This statistic not only highlights the […]
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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Nora Huin 
Thomas Laboulle 
Jonathan Mondon