Celine Ke 
Data-enriched digital communication channels are revolutionising customer care. In this blog post we dive into some key takeaways from our recent webinar on balancing empathy and efficiency with data-driven communications.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.
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V K Sanjeed 
Girish Dharmaraj 
Nora Huin