Blog

August 6, 2021

1 mins read

7 Ways to Improve Customer Experience with Communication APIs

August 6, 2021

1 mins read

Nora Huin

7 ways improve customer experience communication apis

By building your own customer experience with Communication APIs, you can ensure a seamless user journey, improve customer satisfaction and increase your team’s productivity.

Need some inspiration? The possibilities are endless, but here are 7 examples you can start with!

See how Gojek enhanced their customer experience with Toku

We helped the Southeast Asia-based superapp empower their customers with rapid resolutions.

Watch Now!

Customer Experience

Read Also

Toku Announcements

6 mins read

We Raised a $5M Series A!

We’re thrilled to announce that Toku has raised USD $5M in a Series A funding led by DX Ventures with the continued participation of existing investors, Tembusu Partners, and Neptune Invest Asia!

Thomas Laboulle

SMS

7 mins read

SMS vs OTT Messaging: Which Reigns Supreme for Businesses?

Businesses have long favoured email and SMS for customer interactions. However, the quest for achieving omnichannel engagement has seen many rush to adopt a slew of Over-the-Top (OTT) messaging platforms such as WhatsApp, Instagram, and Messenger. This eagerness to go ‘all-in’ on omnichannel can sometimes lead to businesses neglecting the importance of the humble, traditional […]

Monnan Miah

Communication APIs

5 mins read

How Data-Enriched In-App Communications Can Improve Customer Experience in Sharing Economy Apps

Most customers want smooth, seamless experiences backed by data-enriched in-app communications. The question is how enterprises can deliver this at scale.

V K Sanjeed