Blog
Contact Us
Communication APIs
August 6, 2021
1 mins read

7 Ways to Improve Customer Experience with Communication APIs

August 6, 2021
1 mins read
Nora Huin Nora Huin
Share Linkedin Twitter Facebook rss
7 ways improve customer experience communication apis

By building your own customer experience with Communication APIs, you can ensure a seamless user journey, improve customer satisfaction and increase your team’s productivity.

Need some inspiration? The possibilities are endless, but here are 7 examples you can start with!

7 ways to improve customer experience with communication apis

See how Gojek enhanced their customer experience with Toku

We helped the Southeast Asia-based superapp empower their customers with rapid resolutions.
Watch Now!
Customer Experience

Read Also

in app calling blog hero
Communication APIs
6 mins read

Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

Enterprises are strategically embedding in-app calling within their apps to add value to the customer experience.

V K Sanjeed V K Sanjeed
SMS
7 mins read

SMS vs OTT Messaging: Which Reigns Supreme for Businesses?

Businesses have long favoured email and SMS for customer interactions. However, the quest for achieving omnichannel engagement has seen many rush to adopt a slew of Over-the-Top (OTT) messaging platforms such as WhatsApp, Instagram, and Messenger.  This eagerness to go ‘all-in’ on omnichannel can sometimes lead to businesses neglecting the importance of the humble, traditional […]

Monnan Miah Monnan Miah
Customer Experience
4 mins read

M1’s Digital Playbook for Unlocking Customer Experience Success

What does it take to transform a legacy organisation into a digital-first leader in customer experience? For Stamford Low, Director of Customer Experience and Retail at M1, it required bold decisions, a clear vision, and the courage to embrace change. Here, we share the key takeaways from the exclusive interview.

Celine Ke Celine Ke