7 Questions to Ask Your CCaaS Provider

We’re ecstatic to announce the launch of the Toku Contact Centre. But how did we get here, and what did we do differently?

Because of the simplicity and flexibility of communication APIs, we are seeing new use cases for CPaaS in countless verticals every day.  There are numerous moving parts of the insurance machine that can be made more efficient and streamlined with programmable communications APIs, with the claims process being just the tip of the iceberg.

In 2023, customer experience in Singapore faces unprecedented challenges due to a rising wave of scams, making trust increasingly elusive. To understand what’s happening, we conducted a comprehensive survey with the aim of providing businesses with key insights and tactics.