7 Questions to Ask Your CCaaS Provider

An Interactive Voice Response (IVR) is an automated telephone system which enables a customer to interact with a phone menu. Here are some ways an IVR can bring your customer experience to a whole new level.

Mae Emuslan has been at Toku for four years when she first started off as our NOC Engineer, and evolved into her present role as a Voice Engineer. As Toku turns four, she reflects on how the company’s diversity has helped her team achieve new highs.

What do you get when traditional insurance collides with the world of disruptive digitisation technology? Yup – you guessed it – Insurtech! The ultimate goal? To make insurance easy for both insurers and customers.