Thomas Laboulle 
A new regulatory regime for SMS in Singapore called SSIR requires organisations to register for SMS messaging to prevent being labeled as “likely scam.” This has significant implications for businesses relying on SMS.
As we continue to reimagine customer experiences (CX) throughout the Asia-Pacific region, this moment calls for a pause to wholeheartedly thank every individual who has been a part of our remarkable journey.
A profound appreciation goes out to our customers, who have embraced our mission; our team members, who have dedicated their expertise; and our partners and investors, who have unwaveringly supported our vision and expansive growth. Your trust and belief are the keystones of our continued progress.
With artificial intelligence (AI) transforming CX, our commitment to innovation has never been stronger, especially in crafting solutions that resonate with the unique dynamics of the APAC markets. As proud natives of this region, we don’t just observe the challenges of delivering consistent, exceptional CX across its diverse markets, we live them.
This firsthand experience equips us with a profound understanding and empathy towards these complexities, enabling us to craft solutions that are not only effective but also fine-tuned to local specificities.
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Our approach goes beyond problem-solving; it’s about creating value and impact through deep engagement and understanding, ensuring that every solution we develop is a step forward in transforming CX for the better and setting new benchmarks for customer engagement.
Stay tuned for some exciting updates coming this month, and don’t forget to follow us on LinkedIn to catch all the latest news!
Benson Chan 
Ana Castrillon 
Girish Dharmaraj