Many organisations see advantages in having both in-house call centre teams and external BPOs for their customer support. The bigger question is how do we ensure in-house and outsourced contact centres work together to deliver a seamless CX?
SIP (Session Initiation Protocol) trunks are virtual phone lines that allow businesses to make and receive calls over the internet to anyone with a phone number. If you’re sitting on the fence on SIP, here are 5 benefits you should consider.
Whether you’re a technology provider looking to provide better coverage to your APAC customers, or a business looking to move voice calling to the cloud, you will benefit from switching to SIP trunking with Toku.