Reducing customer effort is often more operationally efficient at driving customer loyalty than customer delight tactics.
Searching for a CCaaS provider but not sure what to look out for? Here are 7 questions you can ask them!
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Products
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Toku AI
AI solutions focused on APAC languages
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AiChat
AI-powered conversational experience platform
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Contact Centre
Build a bespoke 360 customer experience view
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Campaign Manager
Compose, configure, and launch bulk messaging campaigns
AI SOLUTIONSCUSTOMER ENGAGEMENT-
Toku for Microsoft Teams
Softphone to ditch the deskphone
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Toku for Zoom Phone
All-in-one business communications platform
BUSINESS TELEPHONY-
Programmable Voice
Embed voice calls in your product
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In-App Voice Calling
Enable voice calling in your app
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Programmable Messaging
Build the messaging experience you want
EMBEDDED COMMUNICATIONSVOICEMESSAGING -
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Solutions
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Government Solutions
Engage with citizens and staff at scale
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Fintech
Build seamless digital experiences for your finance, banking, or investment platform
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Sharing Economy
Boost your operational efficiency and communications
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Insurance Services
Create a better experience for your agents and customers
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Travel & Hospitality
Create an omnichannel hospitality experience
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Retail & eCommerce
Create exceptional buying experiences with less friction and more convenience
BY INDUSTRY -
November 5, 2022
1 mins read
7 Questions to Ask Your CCaaS Provider
November 5, 2022
1 mins read
Nora Huin
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