V K Sanjeed 
Real-time monitoring in call centres allows you to monitor performance by collecting agent, customer, and activity data at the exact time that customer interactions occur, then visualise the data in real-time.
SIP (Session Initiation Protocol) trunks are virtual phone lines that allow businesses to make and receive calls over the internet to anyone with a phone number. If you’re sitting on the fence on SIP, here are 5 benefits you should consider.
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Whether you’re a technology provider looking to provide better coverage to your APAC customers, or a business looking to move voice calling to the cloud, you will benefit from switching to SIP trunking with Toku.
Alief Nochtavio 
Rajesh Gopinathan 