Because of the simplicity and flexibility of communication APIs, we are seeing new use cases for CPaaS in countless verticals every day. There are numerous moving parts of the insurance machine that can be made more efficient and streamlined with programmable communications APIs, with the claims process being just the tip of the iceberg.
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.
Here’s a snapshot of 4 key steps to humanising your customer digital experience.
Nora Huin

V K Sanjeed
Vidhi Agarwal