Nora Huin 
In 2023, customer experience in Singapore faces unprecedented challenges due to a rising wave of scams, making trust increasingly elusive. To understand what’s happening, we conducted a comprehensive survey with the aim of providing businesses with key insights and tactics.
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.
Here’s a snapshot of 4 key steps to humanising your customer digital experience.
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Ana Castrillon 
Benson Chan 
Girish Dharmaraj