Blog
Contact Us
Customer Experience
February 8, 2021
1 mins read

4 Steps to Humanise Your Customers’ Digital Experience

February 8, 2021
1 mins read
Nora Huin Nora Huin
Share Linkedin Twitter Facebook rss
4 steps humanise customer digital experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.

Here’s a snapshot of 4 key steps to humanising your customer digital experience.

4 steps humanise digital customer experience

Watch the webinar to learn more

Don't miss out on all the details that go into optimising your digital experience.
Watch Now!
Digital Transformation

Read Also

byoc freshworks
Bring Your Own Carrier (BYOC)
2 mins read

Introducing Bring Your Own Carrier for Freshworks Customers

With this new Bring Your Own Carrier (BYOC) solution, you can now choose your carrier directly within the Freshdesk Contact Center platform.

Beatriz Ruiperez Beatriz Ruiperez
Decoding Singapore's Scam Call and SMS Consumer Behaviours in 2023 hero
Customer Experience
5 mins read

Decoding Singapore’s Scam Call and SMS Consumer Behaviours in 2023

Discover the impact of rising scam SMS and calls on consumer trust with Toku’s Singapore Consumer Engagement Report 2023 and learn how businesses can adapt to safeguard customer interactions.

Monnan Miah Monnan Miah
labelled likely scam ssir singapore
SMS
6 mins read

Labelled “Likely Scam” under SSIR: What Happened and How To Ensure it Does Not Impact Your Business

A new regulatory regime for SMS in Singapore called SSIR requires organisations to register for SMS messaging to prevent being labeled as “likely scam.” This has significant implications for businesses relying on SMS.

Benson Chan Benson Chan