What do you get when traditional insurance collides with the world of disruptive digitisation technology? Yup – you guessed it – Insurtech! The ultimate goal? To make insurance easy for both insurers and customers.
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.
Here’s a snapshot of 4 key steps to humanising your customer digital experience.