It’s official: If your organisation uses SMS sender IDs to send SMS text messages as part of your operations in Singapore, and you wish to continue using your name within the SMS Sender ID as an alphanumeric identifier that appears on the recipient’s device, it will be mandatory for you to register with the Singapore […]
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.
Here’s a snapshot of 4 key steps to humanising your customer digital experience.