There is often a disconnect between the information in the CRM, and the data available to the sales/customer support team. Find out how you can solve this issue and more with the Toku for Salesforce call centre integration.
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications.
Here’s a snapshot of 4 key steps to humanising your customer digital experience.