Real-time monitoring in call centres allows you to monitor performance by collecting agent, customer, and activity data at the exact time that customer interactions occur, then visualise the data in real-time.
In an era dominated by technological advancements, the rise of AI and chatbots has become more than just a trend; it’s a transformative force shaping the way we interact with technology. As these intelligent systems become increasingly prevalent, it’s essential to delve into the minds of consumers to understand their perceptions and expectations.
Here, we reveal the sentiments experienced by users while interacting with AI and chatbots.