How to Optimise Customer Engagement
When COVID-19 swept across the world, consumers gravitated en masse toward digital channels, prompting companies to rapidly shift their customer interactions online. The rise in digital-led experiences is expected to continue even after the pandemic is brought under control.
How can companies maintain the personal touch that customers want as they go digital?
We’ve partnered up with HubSpot and BLACAZ to show you how integrating your CRM and telephony system can enable you to humanise your customers’ experience and help to improve customer retention and productivity.
In this webinar, you will learn:
- How to build a strong foundation for your customers' digital experience
- How to manage communications with your customers seamlessly
- How BLACAZ transformed its customer communications to improve its productivity (and you can too!)
Speakers
Thomas Laboulle
CEO
Wai Yan Yip
Inbound consultant
Maxime Berger
Operations Leader & Partner
