Software Engineering Manager

As an Engineering Manager at Toku, you will be responsible for leading a team (or multiple teams) aligned with specific mission and business objectives that directly impact our customers. You will be expected to manage your team to deliver high-quality results while ensuring alignment with our company’s technical vision and strategy.

Expected Collaborations

• Collaborate with Product Managers to align on roadmaps and goals/KPI for your team.
• Work with the VP of Engineering to ensure your team’s work aligns with the engineering strategy and technical vision.
• Participate in the Engineering Manager Group to maintain and evolve engineering practices, policies, and guidelines on people growth and management, recruitment, onboarding, and organization.
• Collaborate with Product Managers and Engineering Managers of other teams to ensure dependencies are managed and cross-team projects are synchronized.
• Coordinate with Technical Recruiters to hire new team members.
• Collaborate with the VP of Product to provide solutions and feasibility analysis for future solutions.
• Collaborate with the AI team to adopt ML and AI into products managed by you.

Tasks and Responsibilities

Delivery

• Ensure projects are tracked and team follows project management guidelines
• Assign qualified project owners to execute properly scoped, planned, and delivered projects
• Understand team capacity for projects and ensure a steady pace without burnout
• Ensure project deliverables meet engineering standards
• Align with cross-team initiatives to avoid blocking other teams
• Manage stakeholders’ expectations via status updates and demos on key projects
• Address risks and dependencies early in projects to avoid delays
• Track and measure engineering productivity, spot bottlenecks, and evolve processes to make the team more effective

Strategy & Alignment 

• Provide context to the team about company goals, product and technical strategy, key metrics, and resources
• Clearly communicate the team’s purpose, mission, strategy, goals, and plans
• Align regularly with stakeholders on team priorities and goals
• Provide technical direction to projects and systems by working with lead developers
• Set ambitious yet achievable goals/KPIs that focus the team on high-impact outcomes

Talent

• Mentor and coach team members, manage appraisals, and handle high and low performers effectively
• Provide timely feedback and recognize team members’ contributions
• Create growth opportunities by growing ownership and sponsorship for team members
• Spot needs and gaps in knowledge and expertise and hire new talents
• Set up effective onboarding and handle offboarding of team members
• Grow leaders by ensuring team members are given problems rather than tasks

Culture

• Ensure high team morale and happiness, and promote participation in company activities
• Establish and maintain an inclusive and diverse environment
• Ensure strong and positive collaboration within the team
• Create a culture of ownership, empowerment, and autonomy aligned with company values
• Establish a growth mindset culture where people feel safe to make mistakes and learn from them

Technical Excellence

• Ensure solutions consider key cross-cutting concerns like security, compliance, reliability, and performance
• Maintain and evolve internal and external knowledge bases and technical documentation
• Ensure systems owned by the team are operational and healthy
• Establish support practices and guidelines to handle bug reports, requests, and incidents
• Deliver solutions with high technical quality, upholding quality standards
• Provide technical leadership, ensuring engineering principles and practices are well established
• Nurture technical knowledge and innovation to stay up to date with latest developments