As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
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Digital Transformation
How BLACAZ. Transformed its Digital Operations for a Seamless Customer Experience
How Are Governments Approaching Digital Transformation During A Pandemic?
Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More
7 Reasons Why Your Hybrid Workspace Needs Cloud
The speed of your employees is directly proportional to that of your IT system. Move to a smart, faster & cost-effective cloud computing system now. … Read More
Why Is Digital Transformation More Important Now Than Ever?
If you want to increase the ROI for your business through digital transformation, modern legacy systems are the solution. Here are 7 key benefits of digital transformation. … Read More
Why Private Branch Exchanges (PBX) Are Still Relevant
PBXes are still important for modern businesses. It can be integrated with newer technology to add serious value to a company’s operations. … Read More
How To Connect Your APAC Business Globally
The Asia Pacific region’s share of world GDP has grown from 13% in 1960 to 39% in 2019. It’s an incredible statistic when you think about it. A 300% increase in GDP output, with the APAC region … Read More
Why You Should Modernise Legacy Systems & How To Do It Effectively
Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More
5 Top Tips for IT Teams Looking to Boost Remote Worker Productivity
IT managers and team leaders have faced some serious challenges during the Covid-19 pandemic. Times of upheaval and rapid change often create intense stress and pressure. Consider this – over the course … Read More
IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It
At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More
Infographic: 4 Steps to Humanise Your Customers’ Digital Experience
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More