Customer Experience

How to shift customer experience from being a cost-centre to the centre of your business 

The last two years of the pandemic have left people longing for closer connections, especially with the brands they choose to engage with. It’s no longer enough to attract them based on brand, product, or price alone. Instead, according to … Read More

7 Ways to Improve Customer Experience with Communication APIs

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

3 Reasons Why CPaaS Is Great For Your Business

CPaaS is a powerful way to unify your communications, offer improved customer service experiences, cut costs, and scale your business. … Read More

5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More