Customer Engagement

What is Programmable SMS and Why Businesses Should Care

Programmable SMS solutions allow developers to embed SMS functionality into their applications and business operations, in order to programmatically send and receive a high volume of text messages.   The goal is simple: to leverage SMS and build a more engaging customer experience by … Read More

IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More

Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

How to Humanise Your Customers’ Digital Experience

If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More

Why You Should Consider a CRM Phone System Integration

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More

Cloud-Based Phone Systems 101

Getting started with cloud-based phone systems As the years go by, more and more businesses are switching to a cloud-based phone system. The benefits are clear. Not only does a cloud-basedsystem elevate … Read More

Redefine Your Customer Engagement Strategy

With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More