Customer Engagement

IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More

Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

How to Humanise Your Customers’ Digital Experience

If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More

Why You Should Integrate Your Cloud Phone System with Your CRM

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More

Cloud-Based Phone Systems 101

Getting started with cloud-based phone systems As the years go by, more and more businesses are switching to a cloud-based phone system. The benefits are clear. Not only does a cloud-basedsystem elevate … Read More

Redefine Your Customer Engagement Strategy

With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More