At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More
Customer Engagement
Infographic: 4 Steps to Humanise Your Customers’ Digital Experience
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More
How to Humanise Your Customers’ Digital Experience
If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More
Why You Should Integrate Your Cloud Phone System with Your CRM
What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More
Cloud-Based Phone Systems 101
Getting started with cloud-based phone systems As the years go by, more and more businesses are switching to a cloud-based phone system. The benefits are clear. Not only does a cloud-basedsystem elevate … Read More
Redefine Your Customer Engagement Strategy
With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More