IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More

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Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

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5 Business Communications Trends in the “New Normal”

Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More

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How to Humanise Your Customers’ Digital Experience

If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More

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What Is SIP Trunking & How Can It Benefit Your Company?

You’d be forgiven for thinking that SIP trunking is old news. It’s certainly old technology. SIP trunks came into being almost two decades ago, with the growth of voice over internet protocols (VoIP) … Read More

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How To Boost Customer Experience with Communication APIs

Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More

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9 Reasons to Implement A Cloud Telephone System

You’ve probably heard the news that more and more businesses are moving to unified communications using cloud-based systems. Cloud adoption is growing at breakneck speed. Even companies that rely … Read More

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Why You Should Integrate Your Cloud Phone System with Your CRM

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More

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Integrating Voice services to Microsoft Teams. Work from #Anywhere.

If there is one thing the Coronavirus has made clear about the future of work, it is that we need to be able to adapt to flexible and remote working. It is now clearer than ever that companies need to … Read More

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Piing! powers up its customer service with cloud PBX Toku Connect

As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More

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