Toku x InsureMo: The Intersection of CPaaS and Insurtech

What do you get when traditional insurance collides with the world of disruptive digitization technology? Yup – you guessed it – Insurtech! Just like how Fintech has taken the world banking and finance by storm in recent years, Insurtech is … Read More

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How CPaaS is Transforming Insurance

It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More

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What to look out for in a Cloud Contact Centre Software Vendor – 7 Fundamental Traits 

Is your enterprise still relying on legacy on-premise Contact Centre software to manage frontline customer support?  If so, it is time to switch to a cloud-based CCaaS (Contact Centre as a Service). A powerful CCaaS allows a business to quickly … Read More

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Hacking Customer Experience in APAC – 5 Strategies We Learned From Freshworks

After almost two years of adapting, transforming, and responding to unprecedented change, enterprises are now facing a new normal in customer relations. The reality is that consumers have embraced the ease and convenience of engaging online, yet still demand a … Read More

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Customer Experience-Driven Contact Centre: The Key Differentiator Hiding in Plain Sight

When it comes to building stellar customer experiences (CX) that delight customers and keep them coming back for more, the stakes have never been higher. According to a recent Zendesk CX report, as many as 61% of customers would leave … Read More

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Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More

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Four Industries That Can Win Big With SMS APIs

In the world of Communications platform as a service (CPaaS), vendors offer organisations a cloud-based middleman platform that allows easy embedding of communications channels – like voice calls, messaging, and video – into business platforms and processes programmatically.  While enterprises … Read More

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5 Ways to Improve Contact Centre Agents’ Productivity with a Hybrid Work Setting in 2022

Contact centre team leaders have faced some serious challenges during the Covid-19 pandemic. When the virus hit the news and governments started restricting movements and enforcing strict remote-working mandates, contact centres had to transition to remote working literally overnight. For … Read More

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How IVR (Interactive Voice Response) Can Improve Customer Experience for Your Business

A poor customer experience can often make or break a business. These days, it’s not uncommon for customers to simply do a quick about-turn when faced with a bad experience. A PWC report revealed that 32% of customers would do … Read More

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Raising the Bar – How Financial Services Can Elevate the Customer Experience with Superior Communications

Financial services are transforming rapidly across the world thanks to the digital revolution. In APAC today, as many as 62% of customers said they prefer to begin a new banking relationship digitally. Unsurprisingly, the same study also found the appeal … Read More

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