Digital Transformation

Everything you need to know about Contact Centres as a Service

Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More

We Raised a $5M Series A!

We’re thrilled to announce that Toku has raised USD $5M in a Series A funding led by DX Ventures with the continued participation of existing investors, Tembusu Partners, and Neptune Invest Asia! … Read More

Why BYOC (Bring Your Own Carrier) Is A Great Idea

BYOC is a concept that has been around for a while that enable businesses to implement cloud communications, while keeping their existing telephony capabilities. Find out why more companies are starting to adopt this model. … Read More

7 Ways to Improve Customer Experience with Communication APIs

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

How BLACAZ. Transformed its Digital Operations for a Seamless Customer Experience

As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
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How Are Governments Approaching Digital Transformation During A Pandemic?

Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More

Why You Should Modernise Legacy Systems & How To Do It Effectively

Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More

Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

5 Business Communications Trends in the “New Normal”

Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More