Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More
Digital Transformation
Infographic: 4 Steps to Humanise Your Customers’ Digital Experience
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More
5 Business Communications Trends in the “New Normal”
Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More
How to Humanise Your Customers’ Digital Experience
If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More