Digital Transformation

How BLACAZ. Transformed its Digital Operations for a Seamless Customer Experience

As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
Read More

How Are Governments Approaching Digital Transformation During A Pandemic?

Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More

Why You Should Modernise Legacy Systems & How To Do It Effectively

Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More

Infographic: 4 Steps to Humanise Your Customers’ Digital Experience

In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More

5 Business Communications Trends in the “New Normal”

Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More

How to Humanise Your Customers’ Digital Experience

If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More