SIP (Session Initiation Protocol) trunks are virtual phone lines that allow businesses to make and receive calls over the internet to anyone with a phone number. If you’re sitting on the fence on SIP, here are 5 benefits you should … Read More
Digital Transformation
It’s good to talk – Why Voice Still Outperforms Other Communication Channels
It’s easy to think that telephone communication has had its day. But not when it comes to customer support. In fact, it’s a damaging misconception that leaves your customers outside in the cold if you decide to abandon telephone support. … Read More
Everything you need to know about Contact Centres as a Service
Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More
We Raised a $5M Series A!
We’re thrilled to announce that Toku has raised USD $5M in a Series A funding led by DX Ventures with the continued participation of existing investors, Tembusu Partners, and Neptune Invest Asia! … Read More
Why BYOC (Bring Your Own Carrier) Is A Great Idea
BYOC is a concept that has been around for a while that enable businesses to implement cloud communications, while keeping their existing telephony capabilities. Find out why more companies are starting to adopt this model. … Read More
7 Ways to Improve Customer Experience with Communication APIs
Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More
How Gojek Applied Toku’s Communications APIs To Boost Customer Experience
Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More
How BLACAZ. Transformed its Digital Operations for a Seamless Customer Experience
As a 100% online insurance intermediary, it’s critical for BLACAZ. to ensure a seamless user experience. Here’s how they utilised Toku and HubSpot to transform their communications to improve their efficiency.
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How Are Governments Approaching Digital Transformation During A Pandemic?
Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More
Why You Should Modernise Legacy Systems & How To Do It Effectively
Some things age well. Works of art. Fine wines. Vintage furniture and antiques. Some things don’t. Fax machines. Pagers. 80’s hairstyles. And so it is with legacy communications. Similar to software updates, … Read More