Customer Experience

Piing! powers up its customer service with cloud PBX Toku Connect

As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More

Redefine Your Customer Engagement Strategy

With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More

Is This Really A “New Normal”?

There’s no question that COVID-19 turned the world upside down. Most businesses, including ours, had to take drastic steps to cope with the dramatic changes thrust upon them as a result of this pandemic. … Read More

Changing the Delivery Landscape

The rise of the Courier, Express and Parcel (CEP) industry has made a significant impact on the shipping industry as a whole, effectively transforming a relatively predictable brick-and-mortar B2B-based … Read More