According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More
Customer Experience
IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It
At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More
Infographic: 4 Steps to Humanise Your Customers’ Digital Experience
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More
5 Business Communications Trends in the “New Normal”
Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More
How to Humanise Your Customers’ Digital Experience
If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More
How To Boost Customer Experience with Communication APIs
Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More
Piing! powers up its customer service with cloud PBX Toku Connect
As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More
Redefine Your Customer Engagement Strategy
With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More
Is This Really A “New Normal”?
There’s no question that COVID-19 turned the world upside down. Most businesses, including ours, had to take drastic steps to cope with the dramatic changes thrust upon them as a result of this pandemic. … Read More
Changing the Delivery Landscape
The rise of the Courier, Express and Parcel (CEP) industry has made a significant impact on the shipping industry as a whole, effectively transforming a relatively predictable brick-and-mortar B2B-based … Read More