It’s easy to think that telephone communication has had its day. But not when it comes to customer support. In fact, it’s a damaging misconception that leaves your customers outside in the cold if you decide to abandon telephone support. … Read More
Customer Engagement
Everything you need to know about Contact Centres as a Service
Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More
We Raised a $5M Series A!
We’re thrilled to announce that Toku has raised USD $5M in a Series A funding led by DX Ventures with the continued participation of existing investors, Tembusu Partners, and Neptune Invest Asia! … Read More
Infographic: 4 Steps to Humanise Your Customers’ Digital Experience
In our webinar, Optimising Customer Engagement in a post-COVID world, our speakers discussed how to strike a balance between automation and humanisation of customer communications. Here’s a snapshot … Read More
5 Business Communications Trends in the “New Normal”
Times of crisis are often a trigger for change and innovation. That’s certainly true for the global coronavirus pandemic which has been the catalyst for a mass transition to cloud technology and remote working … Read More
How to Humanise Your Customers’ Digital Experience
If there’s one thing you can say for sure about the human race – we know how to adapt and survive. Even in the midst of the upheaval of the Covid-19 pandemic, we’ve found new ways of working and living … Read More
How To Boost Customer Experience with Communication APIs
Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More
Piing! powers up its customer service with cloud PBX Toku Connect
As an innovative, on-demand, app-based dry-cleaning and laundry service, Piing! aims to be customers’ trusted laundry partner for life. Offering convenience, quality and speed, in just one tap Piing! … Read More
Redefine Your Customer Engagement Strategy
With ever-changing consumer behaviours, the value proposition of businesses has always been in constant evolution. Recent months have however drastically altered the way we think about service and support. … Read More
Is This Really A “New Normal”?
There’s no question that COVID-19 turned the world upside down. Most businesses, including ours, had to take drastic steps to cope with the dramatic changes thrust upon them as a result of this pandemic. … Read More