Governments are adapting quickly to the pandemic by digitalising their systems to improve citizen communication and inter-agency cooperation. However, there is still a long way to go. Here are some ways to smoothen the process, backed by real examples from governments around the world. … Read More
CPaaS is a powerful way to unify your communications, offer improved customer service experiences, cut costs, and scale your business. … Read More
Ever experienced customer service that’s so good it makes you go, “Wow!”? It’s a rare thing indeed. You know you’ve nailed customer engagement when people are impressed enough to tell their friends … Read More
The rise of the Courier, Express and Parcel (CEP) industry has made a significant impact on the shipping industry as a whole, effectively transforming a relatively predictable brick-and-mortar B2B-based … Read More
