CPaaS

Elevating Customer Experience in Logistics: 5 CPaaS and CCaaS Use Cases that Deliver the Goods

When it comes to logistics, getting goods from point A to point B is just the tip of the iceberg. There are now multiple stakeholders involved in delivery, such as drivers, delivery personnel, customers, retailers, warehouses and customer support. Getting … Read More

Toku x InsureMo: The Intersection of CPaaS and Insurtech

What do you get when traditional insurance collides with the world of disruptive digitization technology? Yup – you guessed it – Insurtech! Just like how Fintech has taken the world banking and finance by storm in recent years, Insurtech is … Read More

How CPaaS is Transforming Insurance

It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More

Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More

Four Industries That Can Win Big With SMS APIs

In the world of Communications platform as a service (CPaaS), vendors offer organisations a cloud-based middleman platform that allows easy embedding of communications channels – like voice calls, messaging, and video – into business platforms and processes programmatically.  While enterprises … Read More

How IVR (Interactive Voice Response) Can Improve Customer Experience for Your Business

A poor customer experience can often make or break a business. These days, it’s not uncommon for customers to simply do a quick about-turn when faced with a bad experience. A PWC report revealed that 32% of customers would do … Read More

Raising the Bar – How Financial Services Can Elevate the Customer Experience with Superior Communications

Financial services are transforming rapidly across the world thanks to the digital revolution. In APAC today, as many as 62% of customers said they prefer to begin a new banking relationship digitally. Unsurprisingly, the same study also found the appeal … Read More

What is Programmable SMS and Why Businesses Should Care

Programmable SMS solutions allow developers to embed SMS functionality into their applications and business operations, in order to programmatically send and receive a high volume of text messages.   The goal is simple: to leverage SMS and build a more engaging customer experience by … Read More

7 Ways to Improve Customer Experience with Communication APIs

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More