CPaaS

customer experience in logistics use cases

Elevating Customer Experience in Logistics: 5 CPaaS and CCaaS Use Cases that Deliver the Goods

Posted by Vidhi Agarwal on April 13, 2022 | Featured

When it comes to logistics, getting goods from point A to point B is just the tip of the iceberg. There are now multiple stakeholders involved in delivery, such as drivers, delivery personnel, customers, retailers, warehouses and customer support. Getting … Read More

Toku x InsureMo: The Intersection of CPaaS and Insurtech

Posted by Beatriz Ruiperez on March 22, 2022 | Featured

What do you get when traditional insurance collides with the world of disruptive digitization technology? Yup – you guessed it – Insurtech! Just like how Fintech has taken the world banking and finance by storm in recent years, Insurtech is … Read More

How CPaaS is Transforming Insurance

Posted by Sanjeed on March 16, 2022 | Featured

It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More

Why In-App Calling is In – Seven Must-Have Benefits Your Business Will Love

Posted by Sanjeed on February 23, 2022 | Featured

The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More

Four Industries That Can Win Big With SMS APIs

Posted by Sanjeed on January 25, 2022 | Featured

In the world of Communications platform as a service (CPaaS), vendors offer organisations a cloud-based middleman platform that allows easy embedding of communications channels – like voice calls, messaging, and video – into business platforms and processes programmatically. While enterprises … Read More

How IVR (Interactive Voice Response) Can Improve Customer Experience for Your Business

Posted by Akshay Maheshwari on January 6, 2022 | Featured

A poor customer experience can often make or break a business. These days, it’s not uncommon for customers to simply do a quick about-turn when faced with a bad experience. A PWC report revealed that 32% of customers would do … Read More

Raising the Bar – How Financial Services Can Elevate the Customer Experience with Superior Communications

Posted by Vidhi Agarwal on January 6, 2022 | Featured

Financial services are transforming rapidly across the world thanks to the digital revolution. In APAC today, as many as 62% of customers said they prefer to begin a new banking relationship digitally. Unsurprisingly, the same study also found the appeal … Read More

What is Programmable SMS and Why Businesses Should Care

Posted by Vidhi Agarwal on December 16, 2021 | Featured

Programmable SMS solutions allow developers to embed SMS functionality into their applications and business operations, in order to programmatically send and receive a high volume of text messages. The goal is simple: to leverage SMS and build a more engaging customer experience by … Read More

Tags: Communications API, CPaaS, Customer Engagement

how to improve customer experience with communication apis

7 Ways to Improve Customer Experience with Communication APIs

Posted by Nora Huin on August 6, 2021 | Featured

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

Tags: Communication APIs, Customer Experience

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Posted by Ana Castrillon on July 28, 2021 | Featured

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

Tags: Communication APIs, Customer Experience

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