When it comes to logistics, getting goods from point A to point B is just the tip of the iceberg. There are now multiple stakeholders involved in delivery, such as drivers, delivery personnel, customers, retailers, warehouses and customer support. Getting … Read More
What do you get when traditional insurance collides with the world of disruptive digitization technology? Yup – you guessed it – Insurtech! Just like how Fintech has taken the world banking and finance by storm in recent years, Insurtech is … Read More
It’s no secret. Communication has become the new battlefield in business as nearly every enterprise pivots to improving their operational efficiency and customer experience digitally. Increasingly, we see businesses in every industry embracing different CPaaS tools to simplify the sending … Read More
The human voice is a powerful instrument. Yet amidst the recent rise in popularity of apps and texting on our phones, it’s easy to assume the humble phone call has been relegated to the sidelines. It seems almost ‘old-fashioned’ to … Read More
In the world of Communications platform as a service (CPaaS), vendors offer organisations a cloud-based middleman platform that allows easy embedding of communications channels – like voice calls, messaging, and video – into business platforms and processes programmatically. While enterprises … Read More
A poor customer experience can often make or break a business. These days, it’s not uncommon for customers to simply do a quick about-turn when faced with a bad experience. A PWC report revealed that 32% of customers would do … Read More
Financial services are transforming rapidly across the world thanks to the digital revolution. In APAC today, as many as 62% of customers said they prefer to begin a new banking relationship digitally. Unsurprisingly, the same study also found the appeal … Read More
Programmable SMS solutions allow developers to embed SMS functionality into their applications and business operations, in order to programmatically send and receive a high volume of text messages. The goal is simple: to leverage SMS and build a more engaging customer experience by … Read More
Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More
Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More
