Contact Centre

Everything you need to know about Contact Centres as a Service

Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More

7 Ways to Improve Customer Experience with Communication APIs

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

How Gojek Applied Toku’s Communications APIs To Boost Customer Experience

Learn how Gojek enhanced and scaled their customer experience in Singapore with Toku’s Communication APIs. … Read More

5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More

IVR (Interactive Voice Response): 7 Ways Your Contact Centre Can Benefit From It

At 2 a.m., your customer is stuck with a problem and immediately needs a customer care executive. The user searches a number online, dials it and gets disappointed hearing the next few words … Read More