Cloud Phone System

Why You Should Consolidate Your Contact Centre and Cloud Telephone System with the Same Provider

As a provider of enterprise cloud communications solutions in APAC, we’ve seen a growing need for cloud-based Contact Centre as a Service (CCaaS) solutions in the region.    More rapidly growing enterprises are looking to CCaaS solutions to help turn … Read More

Cloud Phone System Review: How RMA Contracts Set Up A Full-Featured System In Less Than 20 Minutes

RMA Contracts is a leading BPO service provider based in Singapore that uses cutting-edge technology to streamline core business practices for success. As a one-stop integrated BPO partner, RMA specialises in helping organisations improve operational efficiency in the areas of … Read More

Introducing Toku Phone App – Global Calling In Microsoft Teams Made Extremely Easy

Boost effective communications with telephony in Microsoft Teams Home and remote-working has become the norm since the start of the COVID-19 pandemic, and it looks like that change is here to stay in the form of ‘hybrid’ working. A hybrid … Read More

It’s good to talk – Why Voice Still Outperforms Other Communication Channels

It’s easy to think that telephone communication has had its day. But not when it comes to customer support.  In fact, it’s a damaging misconception that leaves your customers outside in the cold if you decide to abandon telephone support. … Read More

Everything you need to know about Contact Centres as a Service

Customer Experience has become more important in improving brand perception and customer retention. With contact centres at the forefront of customer service, companies need to ensure that they can operate seamlessly no matter where they are. Here’s where CCaaS comes in! … Read More

Why BYOC (Bring Your Own Carrier) Is A Great Idea

BYOC is a concept that has been around for a while that enable businesses to implement cloud communications, while keeping their existing telephony capabilities. Find out why more companies are starting to adopt this model. … Read More

3 Reasons Why CPaaS Is Great For Your Business

CPaaS is a powerful way to unify your communications, offer improved customer service experiences, cut costs, and scale your business. … Read More

5 Ways Remote Contact Centres Can Improve Customer Experience

According to Kate Lister who is the president of Global Workplace Analytics, 25-30% of the workforce will be working from home multiple days a week by the end of 2021. … Read More

5 Top Tips for IT Teams Looking to Boost Remote Worker Productivity

IT managers and team leaders have faced some serious challenges during the Covid-19 pandemic. Times of upheaval and rapid change often create intense stress and pressure. Consider this – over the course … Read More

Why You Should Consider a CRM Phone System Integration

What if there was a way to get more conversions, provide better customer service, encourage loyalty, and improve efficiency at the same time? Sounds like the holy grail of business optimisation … Read More